Phone locks when placing phone near ear but does not unlock afterwards

Question

Level 1

8 points

Phone locks when placing phone near ear but does not unlock afterwards

I am experiencing a screen lock problem when making calls. After I initiate or receive a call and place my phone near my ear to talk, the screen goes black as in lock mode. Once i am done talking and I want to end the call, I move my phone away from my ear and put it in front of me to press the "end call button", but the screen keeps itself in lock mode. Sometimes i get lucky if a move the phone a lot to get the screen to show up again but most of the times i see myself having to press the lock button various times along with the menu button or just wait for the party to end the call and unlock it again. Is this happening to anyone else?

Iphone 3G

Posted on Jul 14, 2008 8:36 PM

Reply

Answer 1

Jul 16, 2008 8:48 AM in response to shomewa

For those having issues, does the phone still have the original plastic film that came with it. If so, try removing it and report back.

I have the same issue but when I removed the plastic, the phone is now working as it should be ~ the issue has not re-occurred since I removed the film (cross my fingers).

Reply

Answer 2

engstrom

Level 2

240 points

Jul 14, 2008 8:39 PM in response to shomewa

It's not happening to me. So far my iPhone has always shown the "End Call" screen and then returned to normal operation. Do you have a case on your phone? Many of the cases are for the original iPhone and the new 3G has the proximity sensors in different locations. If you do have a case try taking the iPhone out of the case and see if it works.

Reply

Answer 3

Jul 14, 2008 9:47 PM in response to shomewa

hi, yes i have that issue with my 3G, too. its keep going blank after im done with the call, and its hard to end calls. the chance i guess is 50/50 for me. sometimes, it works fine, but sometime it just doesnt do anything. I'm going to apple store to find out the problem. It's not only me my buddy has that problem too. "HAVE YOU FIND A WAY TO SOLVE THIS ISSUE??"

an extra issue for me, loading up "contact" takes mad long, it takes too much time to load them up. basically its laggy pulling up softwares.

THX

Reply

Answer 4

Jul 15, 2008 3:46 PM in response to shomewa

Sounds like the passcode lock is what you are struggling with. When you set a new password, the pass lock defaults to locking immediatly. This can easily be remedied by changing the default to 1 minute or 5 minutes (or even higher).

So give this a shot...you will find it under Settings > General > Passcode Lock > Require Passcode

HTH,
Devin

Reply

Answer 5

djaustin

Level 1

0 points

Jul 15, 2008 6:16 PM in response to shomewa

I have the exact same problem. The touch screen goes black while I'm on the call and then will not come back to life when I try to hit "end call" or otherwise try to use the touch screen for any other purpose. Any ideas? Or do I just have a bad iPhone 3G?

Reply

Answer 6

DUTechie

Level 1

0 points

Jul 16, 2008 7:49 AM in response to shomewa

This issue is something I am encountering as well. I will assume it has something to do with the current OS version and believe it will be addressed in 2.0.1 upon its release. I also know that by taping the power button the phone is sent into lock mode, but it appears no one hear is using a case so that is likely not the issue.

I have also got the phone to do this while using the SMS feature. It happened following the sending process of several SMS messages.

I'll contact Apple today and post a full recount of the conversation at some point today.

Reply

Answer 7

shomewa Author

Level 1

8 points

Jul 14, 2008 8:52 PM in response to engstrom

No my phone does not have a case. i've done soft reset and that didn't seem to help.

Reply

Answer 8

Jul 14, 2008 10:12 PM in response to angrybear83

im having the same problems as you. its not a big deal because i text more than i talk but i would really like to know wats going on. can someone update us if they contact a apple store

Reply

Answer 9

shomewa Author

Level 1

8 points

Jul 15, 2008 3:04 PM in response to D. Marrow

Will be going to store today. I will let you guys know what happens.

Reply

Answer 10

Jul 15, 2008 5:39 PM in response to shomewa

I'm having the same problem.

Reply