Unable to access itunes store

I gave in today and got bored of the useless apple support so I rebooted my computer to its factory settings - I backed up up all my items and its worked since - but couldn't apple sort this out I mean nothing was wrong with my computer! (Excuse any spelling mistakes - I am only 12 using my dads account!)

Since upgrade to 7.7, nothing but problems. Initially my computer recognizes iPod attached but iTunes would not. Today iTunes not connecting to store. I did a restore on my computer but now I get an error edit that states that iTunes cannot run because it has detected a problem with your audio configuration. How do I fix qudio config?

If you restored your computer the audio drivers may not be proberly installed. What operating system are you currently using

Yes it worked and THANK YOU....no help from apple...what a surprise....I was yelling at my computer...Thanks so much!

It worked! Thank you.

Why are you all upset at Apple, and not Norton? Just wondering.

Skiff, I just wanted to thank you so much for helping me figure out the problem of the disappearing itunes connection. I loaded the new itunes 7.7 late last night. Imagine my surprise, when I brought things up and I was getting messages that itunes could not connect to the internet. The Apple tech site was no help and I was in a desperate panic! Thank goodness, I ran across your posting. I would have never have guessed, that my Norton firewall had somehow been reconfigured by the download. After reading your instructions and doing some fenagling with the Norton, things seem back to normal. Have not downloaded any music yet. Hopefully, that has not been affected. Once again thanks for the help!

I too cannot access the store. I've done the thing with my firewall and it still doesn't work. whats going on???? anyone have any other ideas?

Luvpink,

What error message is itunes giving you?

oh thankyou thankyou thankyou. after a month with no access I followed your instructions and I am now back in the itunes store.

iTunes 7.7 is nothing but problems. The easiest and quickest fix is to do a restore back to an earlier date and it worked!! Wish I had done this before wasting hours following useless directions.

Restore is easy, go to accessories, system tools and restore.

I lost no information or documents and it simple reset my iTunes to the 7.6 version.

The obvious solution is to get rid of the PC and buy a MAC!!

What a stellar first post!

On parental controls, I want to allow iTunes, but the url ax.phobos.apple.com.edgesuite.net did not work. Is there any other one?

Because apparently it's a problem with all security. I have Kaspersky and it responds the same way. I cannot get in but I did notice (I'm using version 8 which trashed the store last night)that Kaspersky allows me into only a specific Apple server 224.0.0.251 so I'm wondering if they've changed the site address (server number).

Would appreciate help.

...and to the person that suggests throwing out my $1500 laptop to buy a $3000 comparable Apple? If you're going to create software for the competition, it should work as well as it purportedly does for the Apple!