iPhone: Where are backups stored? Can we get user data to reproduce bugs?

Question

iPhone: Where are backups stored? Can we get user data to reproduce bugs?

Anyone know where iTunes makes copies of the app directories when it does its backups?

We need a way to get a copy of their data so we can try to reproduce bugs they are reporting.

Even a full restore file might be useful, I can probably find a user to send me that if there is a process for me to restore their full ipod/iphone for testing purposes.

Posted on Jul 15, 2008 1:37 PM

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Answer 1

Aug 28, 2008 8:18 AM in response to Harland Macia

Answering my own question...

OS X:
~/Library/ApplicationSupport/mobilesync

Windows:
C:\Documents and Settings\USERNAME\Application Data\Apple Computer\MobileSync\Backup

mdhelper to extract backups on OS X
http://blogs.oreilly.com/iphone/2008/05/iphone-backups-part-1.html

to get all the sql files from the itunes backups you'd do:
./mdhelper -C sql

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Answer 2

robhedin

Level 2

355 points

Aug 28, 2008 11:47 AM in response to Harland Macia

If you're not already doing it, I find the crash logs to be more helpful as a first stop.

These can be retrieved by syncing the device with iTunes and then getting the crash logs from:

Mac:
~/Library/Logs/CrashReporter/MobileDevice/<iPhone name>

Windows:
Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<iPhone name>

rob.

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