Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apps won't sync because I'm not authorized? But I am authorized!

Hello All!

I have a semi-complicated problem and would love some help from people who know more about this kind of stuff than me.

I recently bought an iPhone 3G and bought Aki Mahjong for it from the App Store. It had some glitches and per the advice of the game's software company, I removed Aki from my iPhone with the intention of syncing my iPhone back up with my computer and reinstalling the app from iTunes. I made sure to authorize my computer, both by double-clicking on the app itself and by going under Store>Authorize Computer. Both times it says the authorization goes through. Sound great, eh? Well, when I connect my iPhone and try to sync it, I get a message saying, "The application 'Aki Mahjong' was not installed on the iPhone 'Taya's iPhone' because you are not authorized for it on this computer." Anyone have any idea why this is going on?

Also, I've tried to report the problem to iTunes the conventional way, but this show doesn't up on the list of things I purchased (although my bank statement says otherwise. 😉 ). I plan on calling them up tomorrow, but I would much rather get help from all you nice people.

Thank you all so much!

MacBook, Mac OS X (10.4.11)

Posted on Jul 15, 2008 9:26 PM

Reply
4 replies

Jul 19, 2008 11:55 PM in response to SteveFlo

I had the exact same problem . I had 3 apps that couldnt
synch because I wasnt' authorized. Tried all sort
of things and I finally took the advice as
suggested by the link from Neil and my problem went from bad to worse.

I deleted the SCinfo folder on my PC and I rebooted my
machine.

Now when I synch, not only does it not synch my 3 apps,
it also doesn't synch 100 of my purchased songs!

Please help!

/sri

Apps won't sync because I'm not authorized? But I am authorized!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.