8045 Views 7 Replies Latest reply: Jul 18, 2008 11:14 AM by Chris CA
Any time you register a new credit card with the iTunes Store, they will put through a $1.00 (or equiv in local currency) charge to verify the account. Actually, it's really a hold and not a charge. It should be removed in a couple of days. So, yes, it would be the equivalent of what you've seen with PayPal. This is normal behavior if you created a new account or changed credit cards.
Best of luck.
Thanks for the reply - the odd thing is I have had this card on file with Apple for over 3 years, same number, same expiration, same security code - nothing has changed.
It will all change now because of the alert and possibility of fraud I have canceled the card - so all the information for the new card will have to be updated in iTunes and numerous other vendors.
I understand the reason for making the charge on a new card but Apple should have contacted me prior to trying to make the charge because its unauthorized and its unnecessary with my circumstance.
Apple should have contacted me prior to trying to make the charge
As Meg noted, it is not a charge.
"*I have a question about a $1 charge on my statement*.
Like most merchants, iTunes places a $1 authorization hold to verify that your credit card is active when you update your billing information. This is not an actual charge and the bank will remove the hold."
See these links...
-> http://forums.worldofwarcraft.com/thread.html;jsessionid=27D84A6A92A6DF9CA636004 4639BFB69.app11_05?topicId=7015144483&sid=1
-> http://boardsus.playstation.com/playstation/board/message?board.id=psnetwork&thr ead.id=172523
-> http://consumerist.com/tag/annoying/?i=5010265&t=policy-blockbuster-debits-1-to- test-your-card-then-charges-you-for-your-rental
-> http://answercenter.ebay.com/thread.jspa?threadID=900144439&tstart=68&mod=121613 8437496
-> http://www.google.com/search?q=%241%20charge%20to%20verify%20card&sourceid=mozil la2&ie=utf-8&oe=utf-8
Thank you for your response and the links, the links deal mostly with gift cards.
Let me be sure I am clear with a few key issues;
This is not a gift card, it is a Platinum American Express card account with no change or alteration on the account for over 3 years. I have used this account many, many times for purchases on iTunes as well as Apple's online store.
When any other merchant has verified the validity of a bank account, such as PayPal they inform customers prior to the amount being deposited - they do not give the exact amount - but they inform you they will be "pinging" your account.
Apple has a fiduciary responsibility to inform me prior to any charge or attempted charge being made on the account on file - assuming it was even made by them.
American Express did the safest thing by contacting me regarding the issue. The strangest thing is Amex has NEVER contacted me before for ANY other charge by iTunes, Apple Store Online or my local Apple store. I was in NYC last month and charged a new set of headphones on my Amex card and received no alarm from Amex so there may be more to this attempted charge than what I am being told.
The warning may have been due to someone getting my Amex account number and trying to buy an iitems and resale the equipment.
My post is a call and a warning about account security in general as well as account security on Apple's site.
Better very safe than sorry, especially when it comes to fraud and credit scores.
Thank you both for your perspective and suggestions.
Apple has a fiduciary responsibility to inform me prior to any charge or attempted charge being made on the account on file
What if they do not place a charge (as in this case)?
Anyway, if you had any doubts about the transaction, you & Amex did the correct thing. As you wrote, better very safe than sorry.
You can send Apple feedback, here -> http://www.apple.com/feedback/
You are correct.
I think what is most frustrating is the lack of information about the genesis of the transaction. That is a completely different post and really does not belong anywhere on Apple's discussion board.
I have spoken at length with American Express and a supervisor at Apple. Both were extremely helpful... to their credit as well as mine we are all collaborating for a better system which is both seamlessly smooth yet maintains the integrity of my account and their respective duties as credit and merchandise providers'.
Thank you for your insight - I believe this issue is resolved. And per your suggestion as well as the Apple supervisor I spoke with - I have left feedback on the Apple support site.