8 Replies Latest reply: Oct 1, 2008 7:21 AM by denise_cole
ExchAdmin Level 1 (0 points)
Has anyone else had issues issuing a remote wipe to a 3G using Exchange 2003? We have been using Treo's for quite a while now, and have never had an issue doing remote wipes. With the iPhone, once a remote wipe is issued, the phone stops sending and receiving mail, but the information on the phone does not get deleted.

Any help would be appreciated.

3G, Windows XP
  • cmunic8r Level 1 (0 points)
    The only issue I had with remote wipe is that it really bricked the phone. Like 'have to power/select for 10 secs and reinstall v2.0 (after a 255MB download)' bricked.

    The phone rebooted at the next sync and popped up the Apple logo like normal when you power on the phone. Then it just sits there - no status bar, no indicator of activity. I waited for 45 minutes before I had to reset the thing.

    Not sure if that's expected behavior, but some warning would have been nice. though.
  • Sam Wynens Level 1 (10 points)
    I'm having an issue with SBS 2003 R2 and Exchange 2003 SP2 with the Microsoft Exchange Server ActiveSync Web Administration Tool. I doesn't list Wipe as an option, just Block and Delete.

    Any Ideas?

  • jamieh64 Level 1 (0 points)
    Doing my diligence I too issued a wipe command to my iPhone 2G .. immediately got the black background with the Apple logo. now the device will now not power off or sync to iTunes. iTunes reports that it cannot connect because the "pairing record is missing"

    It could be that it is wiping in the background, its been about 10 minutes with no change. I'll give it an hour and report what happens.

    Message was edited by: jamieh64
  • jamieh64 Level 1 (0 points)
    after what appeared to be 'exactly' one hour I got the activation screen on the iPhone. Plugged it in and it is now restoring from my last backup, I also had the option to set it up as a new device as well. Definately not bricked.

    As mentioned earlier, some indication of what is occuring on the device during the logo screen would be helpful (from an admin or support standpoint)

  • Nathan C Level 5 (6,260 points)

    It does a secure erase, which takes about an hour for an 8GB model.

    Page 7 of the iPhone Enterprise Deployment Guide discusses this:

    EDIT: The device may wipe again if it is setup for that Exchange server. If you recover a device that you have setup to remote wipe, you may need to tell the Exchange server to stop attempting to wipe the iPhone.

    Hope this helps,

    Nathan C.

    Message was edited by: Nathan C
  • Yo_bee Level 1 (0 points)
    Yes you need to add DEVICE SECURITY in System Manager enabled.
    System Manager | Mobile Services in Global Settings | Device Security

    In there you will have 6 or so options. You do not need to have them all active, but if you want to wipe the device you will need to activate the Wipe option under Device Security. Once you do this you will be required to have a simple Passcode added to the unlock feature of the iPhone.

    Once these settings are active you will see the Wipe option instead of Block in Active Sync Web Admin.
  • Yo_bee Level 1 (0 points)
    I noticed one thing with the Remote Wipe in addition to the time delay after the wipe is initiated.

    I forced a hard reset. Not sure if this it the right thing to do, but after the hard reset is initiated if asked to connect to iTunes to restore and update.

    Then it wipes it to factory settings then asked after that is complete to restore to a previous date.

    If you select a previous date that had Exchange mailbox configured and you leave the device in the Cancel Wipe mode on the Exchanges server it will continuously initiate the Wipe feature. If you Delete the connection from Exchange in Active Sync Web Admin the iPhone will establish a connection and resync.

    Anyone else having this issue?
  • denise_cole Level 1 (0 points)

    How do you tell the Exchange server to stop attempting to wipe the iPhone?