WinRar is the answer

Folks out there having installation problems:

You stumble across this post on your own, but let me save you some time if you don't. For any problems not allowing you to upgrade iTunes (whatever version), open the installation file using Winrar. Go to Winrar's site (google it) and download the software. Then, in winrar, open up the folder where you downloaded itunes. Locate the iTunessetup.exe file and double-click that.

This should make iTunes install perfectly. I have had to use this method for both iTunes 5 and now iTunes 6 upgrades.

Posted on Oct 13, 2005 6:07 PM

Reply
8 replies

Oct 13, 2005 8:23 PM in response to nfish

I just downloaded it and did exactly as you said. And I still get:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
I have the same problem with anything after 4.7. Apple eventually told me to reformat my hard drive, which I did, then reinstalled 4.7 and it worked great. Now I want to use 6 and I it crashes EVERYTIME it opens! I swear, do they expect us to REFORMAT our HARD DRIVES for each and every VERSION of iTunes?!?!?! This is horrible!
I've had my iPod for 3 years now!

Oct 14, 2005 2:51 PM in response to David Garcia5

hi David!

I just downloaded it and did exactly as you said. And I still get:

"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
I have the same problem with anything after 4.7.

if this has been hitting you on
b every install since 4.7,
we need to check for a rare weird registry/user-account problem that has been hitting people on installs since 4.7 and produces the same error message.

here's how we diagnose that. go into your "user accounts" control panel and
b create a new user account with full administrative privileges.
(there's help documentation on how to do that to the left of the control panel screen.) while you're in the control panel, switch off "fast user switching" in your logging-on preferences.

now log out of the old account and log in to the new account. can you successfully launch itunes from inside there?

keep us posted.

love, b

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WinRar is the answer

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