4 Replies Latest reply: Jul 19, 2008 4:48 PM by b noir
**Dee** Level 1 Level 1
I recently upgraded to the newest version of iTunes, and now we're getting the following message when we try to open iTunes: "The file ituneslibrary.it cannot be read because it was created by a newer version of iTunes."

We also had to reinstall Quicktime. That seems to be working ok, but we still get the above error when trying to access iTunes.

Suggestions?

eMachines T5642, Windows Vista
Solved by b noir on Jul 17, 2008 10:59 PM Solved
now we're getting the following message when we try to open iTunes: "The file ituneslibrary.it cannot be read because it was created by a newer version of iTunes."



I've seen that one reported every now and again if the iTunes install has not gone through properly. (The library files seem to get updated, but the program files don't.)

So let's try another install, taking a few additional explicit precautions this time.

Downlad and save to your hard drive a fresh copy of the iTunesSetup.exe iTunes installer. (Don't run the install on line.)

Latest iTunes Installer

Now restart the PC. Switch off antivirus and antispyware applications. Now start the install by doubleclicking the iTunesSetup.exe you downloaded earlier.

Does that install seem to go through okay? If so, try launching iTunes. Does it open without the error this time?
  • smsinger Level 1 Level 1
    Sorry I don't have a solution for you I just wanted to let you know that this happened for me too. Hope this can be resolved soon
  • b noir Level 9 Level 9
    now we're getting the following message when we try to open iTunes: "The file ituneslibrary.it cannot be read because it was created by a newer version of iTunes."



    I've seen that one reported every now and again if the iTunes install has not gone through properly. (The library files seem to get updated, but the program files don't.)

    So let's try another install, taking a few additional explicit precautions this time.

    Downlad and save to your hard drive a fresh copy of the iTunesSetup.exe iTunes installer. (Don't run the install on line.)

    Latest iTunes Installer

    Now restart the PC. Switch off antivirus and antispyware applications. Now start the install by doubleclicking the iTunesSetup.exe you downloaded earlier.

    Does that install seem to go through okay? If so, try launching iTunes. Does it open without the error this time?
  • **Dee** Level 1 Level 1
    That worked -- thank you so much!!!
  • b noir Level 9 Level 9
    Excellent news. Glad you're up and running again.