TSA dented my MacBook Pro, what to do?

Question

TSA dented my MacBook Pro, what to do?

OK, I just got back from LaGuardia airport in NYC and I just now notice that TSA dented my laptop. When my laptop was going through the X-Ray I heard a thud as they were pulling out my Mac. I didn't see anything wrong with it, so I put it back in my bag and got on the plane. I need to know what do to now, my MacBook is still under warranty but I don't know if Apple will fix it. Only the bottom base is dented and nothing major is damaged. Will Apple cover it? If so, what should I do, and if not, what should I do? Thanks in advance.

2.4Ghz MacBook Pro, Mac OS X (10.5.3)

Posted on Jul 17, 2008 8:54 PM

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Answer 1

Kappy

Level 10

362,023 points

Jul 17, 2008 11:30 PM in response to iPodAddict181

Apple won't likely repair it for free. You can make a claim against the airport authority, possibly your insurance may cover it, if you travel on a credit card it may be covered by the credit card.

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Answer 2

DocPITA

Level 1

0 points

Jul 18, 2008 6:57 AM in response to iPodAddict181

I think that is why their rules say for you to pull the laptop out and set it on the bag, so they do not have to. If anything I would contact TSA as Apple is not responsible.

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Answer 3

varjak paw

Level 10

182,698 points

Jul 18, 2008 8:13 AM in response to iPodAddict181

To confirm what the others have said, Apple will not cover the damage to your system under warranty. I don't know if you have any recourse with TSA, particularly since you couldn't report the problem right away. You can try their claims office, though:

http://www.tsa.gov/travelers/customer/claims/index.shtm

You'll find instructions and the appropriate forms there.

If they won't reimburse you for the damage, you'll have to look to homeowner's insurance or possible credit-card coverage. Or just live with the dent if the system is otherwise working properly and the dent hasn't affected any functionality (including battery removal).

Good luck.

BTW, if you have future questions about your MacBook Pro, you'll get the quickest and most accurate answers if you ask in the MacBook Pro area. This forum is for the Mac Pro, Apple's minitower system.

Message was edited by: Dave Sawyer

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Answer 4

Jul 18, 2008 8:26 AM in response to varjak paw

Haha, sorry, I didn't notice that this was the Mac Pro section. Thanks for the info, I'll try to call Apple and see what they can do just as a last resort, I really don't want to pay money to fix something that wasn't my fault. I filed a claim against TSA, but looking at other blogs, it doesn't seem like they'll do anything. Again, thanks to everyone

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