8 Replies Latest reply: Sep 19, 2008 4:20 PM by Alim Javed
laugher Level 1 Level 1
I am wondering if I can downgrade my iTunes to the previous version.

I just upgraded iTunes to v7.7 on my Windows Vista Ultimate x86 on Service Pack 1. The problem is, I am now trying to attach a brand new Apple iPhone 3G to this computer.

Whenever iPhone is plugged into the USB port, Windows Vista pops up with the
"Found New Hardware" dialog box and informs me its detected a new device and prompts me to either;

1. Locate and Install Driver Software.
2. Ask me again later.
3. Don't show this message again.

When I let select option 1, Windows tries to install a device called "Apple Mobile Device USB Driver" but fails with a dialog box that has the following text;

Dialog Title: Found New Hardware - Unknown Device
Windows encountered a problem installing the driver software for your device
Windows found driver software for your device but encountered an error while attempting to install it.
--> Apple Mobile Device USB Driver
Driver is not intended for this platform.
If you know the manufacturer of your device, you can visit its website and check the support section for driver software.

The only option here is a button called "Close".

The thing that alerted me to come here and post this is that iTunes installs the "Apple Mobile Device USB Driver" called USBAAPL.SYS located in C:\Windows\System32\Drivers. The device I am trying to install is an iPhone. I can't fault the iPhone yet because it works on its own. However, it appears the driver, USBAAPL.SYS (or Apple Mobile Device USB Driver) is not compatible with Windows Vista Service Pack 1.

When I tried to follow Apple Support article TS1495, I can see the iPhone device in question mark and there are no drivers in the Driver details tab. i.e. the driver is not installed.

I have followed a number of Apple Support articles including articles which instructs me to;

1. Uninstall Apple iTunes and Apple Mobile Device applications from Add/Remove Control Panel applet.
2. Followed the article HT1275 that instructs me to use MSCONFIG to deselect everything on startup except Microsoft services and Apple Mobile Devices service to troubleshoot the issue with the iPhone connection.

I have runned out of options.

I do note that a number of people were happily initiating their iPhones (using iTunes) using the previous version. I am now seeking to download this version. I need to know how I can get hold of it now as I do not have the setup file for the previous version.

Any assistance would be greatly appreciated.

Sony, Windows Vista, 32bit x86 on Service Pack 1
Reply by LenH on Jul 22, 2008 4:09 PM Helpful
See this thread. Apple support says this is a a Vista issue or a profile issue.

Reply by williane on Aug 11, 2008 11:14 PM Helpful
try http://www.oldversion.com/program.php?n=itunes for an earlier version of iTunes

All replies

  • LenH Level 2 Level 2
    See this thread. Apple support says this is a a Vista issue or a profile issue.

  • laugher Level 1 Level 1
    LenH - thanks for this helpful link. I have responded in that link as a direct response to the Apple helpdesk suggestions.

    I still feel this is an Apple issue. Hope they find a fix for it.

    Message was edited by: laugher
  • laugher Level 1 Level 1
    The issue is still outstanding. Updated the thread in the iPhone hardware -> iPhone 3G section.

    See latest posts at http://discussions.apple.com/thread.jspa?threadID=1604730&tstart=0&messageID=770 2050#7702050

    If you know how to fix this, please let me know!!!
  • adamjfry Level 1 Level 1
    It seems I've found a solution (for me anyway, hope it helps you guys). Uninstall all references to Apple Mobile Device Support. If you don't already have WinRAR installed, install it now. Restart Computer. Download iTunes (latest version), right click on it and select extract. Once the extraction process is complete, you should have a folder in the same directory as the iTunes setup file. Open the folder and install Apple Mobile Device Support. Plug in iPhone and Open Device Manager, right click on 'Unidentified Device' and click search for updated driver. This is what worked for me and the iPhone is working fine with iTunes again on Vista SP1.
  • williane Level 1 Level 1
    try http://www.oldversion.com/program.php?n=itunes for an earlier version of iTunes
  • laugher Level 1 Level 1
    Hi adamjfry. Thanks for the suggestion but I have already tried this using WinAce instead of WinRAR. Didn't work for me back then.

    What I will try to do is do the same with the 7.7.1 release of iTunes and compare the hashes on the Apple Mobile USB Device Driver package and see if anything has changed...

    Will report back.
  • laugher Level 1 Level 1
    Thanks williane. I will fall back to the old versions shortly after trying a few more things...including the suggestion to extract the driver manually (above).
  • Alim Javed Level 1 Level 1
    This is another way to fix this problem in Vista, I have Vista 32Bit Ultimate Edition.

    Apple has release a new version of iTunes 8, in responce the issues with Vista.

    1.Unistall iTunes via StartMenu\Control Panel\Programs and Features
    2.Delete all previous iTunes installers.
    3.Download iTunes 8 from the Apple website.
    4.Makes sure you close Outlook and Explorer and all non-essential programs, as it seems to prevent the install at certain points.
    5.Install iTunes 8.
    6.After the Install is complete, Open iTunes 8 before attaching your iPhone.
    7.Unlock your iPhone if it is lock with a pass code.
    8.Attach your iPhone, after a few seconds you should see that it has installed a driver for your iphone, then the iPhone will appear in iTunes.

    After I did this, I then rebooted my comupter and connected my iPhone without opening iTunes first and Vista immedately recognized it and opened iTunes.

    I hope this helps, as I did spend some time with this issue myself.