8 Replies Latest reply: Sep 19, 2008 4:20 PM by Alim Javed
laugher Level 1 (0 points)
I am wondering if I can downgrade my iTunes to the previous version.

I just upgraded iTunes to v7.7 on my Windows Vista Ultimate x86 on Service Pack 1. The problem is, I am now trying to attach a brand new Apple iPhone 3G to this computer.

Whenever iPhone is plugged into the USB port, Windows Vista pops up with the
"Found New Hardware" dialog box and informs me its detected a new device and prompts me to either;

1. Locate and Install Driver Software.
2. Ask me again later.
3. Don't show this message again.

When I let select option 1, Windows tries to install a device called "Apple Mobile Device USB Driver" but fails with a dialog box that has the following text;

Dialog Title: Found New Hardware - Unknown Device
Windows encountered a problem installing the driver software for your device
Windows found driver software for your device but encountered an error while attempting to install it.
--> Apple Mobile Device USB Driver
Driver is not intended for this platform.
If you know the manufacturer of your device, you can visit its website and check the support section for driver software.

The only option here is a button called "Close".

The thing that alerted me to come here and post this is that iTunes installs the "Apple Mobile Device USB Driver" called USBAAPL.SYS located in C:\Windows\System32\Drivers. The device I am trying to install is an iPhone. I can't fault the iPhone yet because it works on its own. However, it appears the driver, USBAAPL.SYS (or Apple Mobile Device USB Driver) is not compatible with Windows Vista Service Pack 1.

When I tried to follow Apple Support article TS1495, I can see the iPhone device in question mark and there are no drivers in the Driver details tab. i.e. the driver is not installed.

I have followed a number of Apple Support articles including articles which instructs me to;

1. Uninstall Apple iTunes and Apple Mobile Device applications from Add/Remove Control Panel applet.
2. Followed the article HT1275 that instructs me to use MSCONFIG to deselect everything on startup except Microsoft services and Apple Mobile Devices service to troubleshoot the issue with the iPhone connection.

I have runned out of options.

I do note that a number of people were happily initiating their iPhones (using iTunes) using the previous version. I am now seeking to download this version. I need to know how I can get hold of it now as I do not have the setup file for the previous version.

Any assistance would be greatly appreciated.

Sony, Windows Vista, 32bit x86 on Service Pack 1