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luvpink Level 1 Level 1 (0 points)
I've tried to connect and it keeps giving me a message that says:
"Itunes could not connect to the Itunes Store"

Anyone know what this means. Its been doing it for 2 days now....

Message was edited by: luvpink

Dell, Windows XP
  • varjak paw Level 10 Level 10 (169,830 points)
    Has it ever worked, or has it stopped working just since an update to iTunes?
  • K.R.M. Level 1 Level 1 (0 points)
    This happened to me, your internet connection is probably down, and you need the internet for the itunes store, this has happened to me.
  • pinkyali Level 1 Level 1 (0 points)
    The same thing happened tome. Did you just upgrade to 7.7? I was working fine until I did that. Now i keep getting that message. Internet connection is fine...
  • Sangsuli Level 1 Level 1 (0 points)
    Same exact problem, and it is driving me nuts!!! I tried all of the things that they suggest to do to check my system, and nothing helps. Also, my internet connection is fine and I can connect from my other upgraded computers. Thanks,S.
  • ed2345 Level 7 Level 7 (21,000 points)
    +"Whats wrong with itunes store?"+

    Most of the selections are copy protected with vendor proprietary DRM, including many that are available without DRM at other online stores such as

    Most of the selections are encoded at 128 kb/s, while most other online stores use 256

    It often suffers from connection problems. Most online stores allow you to shop directly from your browser, so if your internet is working, you can buy songs. The iTunes Store is only accessible thru the iTunes application.

    I hope this answers your question.
  • NyxSherwin Level 1 Level 1 (0 points)
    I'm having the same problem after I upgraded to 7.7. I've tried to reinstall and the troubleshooter is no help. I had seen a post about my firewall being disabled and that was the problem. Mine was disabled however, after enabling I am still not able to the iTunes store.
  • varjak paw Level 10 Level 10 (169,830 points)
    For all those for whom iTunes has stopped working since upgrading:

    Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from running. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).

    Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes (consult your utility's documentation for the appropriate procedure). You may also need to check the built-in Windows firewall as well.

    Hope this helps.
  • VegasVera Level 1 Level 1 (0 points)
    Dave Sawyer - you are a star. Having same prob, looked up discussion board - did as you said with my Norton Anti Virus and eureka... can access iTunes store again. Many thanks!
  • kleinej Level 1 Level 1 (0 points)
    i'm having the same problem actually.
    i've even uninstalled mcaffee and i can't connect.
    really i did everything, i even contacted support
    here's my mail, the one i got back was referring tot the page i started of with :):):)

    hi morgana,

    thank you very much for returning my mail on such short notice and taking your time for giving me these suggestions.

    ofcourse i wouldn't have bothered contacting you if i hadn't already

    a) checked the connection (and probable firewall difficulties) for a thousand times and downloaded all possible upgrades for windows xp (it's on auto-install anyway)
    b) uninstalled and reinstalled the latest version of itunes a zillion times.

    thing is: itunes DOES work, it just seems to have problems connecting to the store (giving me -sometimes- a 11222 failure-code, if that means anything to you)
    apple software upgrades for my ipod has the same problem: it just can't connect to the apple servers i guess.
    i shut off th firwall and mcaffee and tried it all over again: still no progress

    maybe i overlooked something but in the meanwhile i feel like a total pc-noob.



    anyone, anyone any other suggestions apart from firewall/mcaffee?
    thanks a lot
  • TayStad Level 1 Level 1 (0 points)
    I got the same problem, but it is strange.
    Sounds as if your problems are on Windows. Well I have a Mac with OS 10.5.4.
    On July 16th I installed iTunes 7.7. I then went on vacation for a few days (without checking to see if the iTunes Store worked) and when I came back, the iTunes Store wouldn't connect. It said: "iTunes could not connect to the iTunes store. The network connection was refused. Make sure your network connection is active and try again."
    But here is the strange thing; it happens on my Windows 2000 laptop. It is iTunes 7.3.2 (since anything newer doesn't work on Windows 2000). Also there is something else strange, I cannot go to any sites/webpages except these discussion pages. It acts as if its loading, but the page remains white until it times out. I have checked my wireless router and reset it. Nothing seems to fix it.
    I am here asking for help. These problems started when I upgraded iTunes. It doesn't make since that this would happen on both my Mac and Windows laptop and that it would be the iTunes Store and sites/webpages.

    Thanks, Taylor
  • KrisV Level 1 Level 1 (0 points)
    Hi. Thanks for the info, but I am not sure how do proceed with these steps in my Norton program? Could you help?
  • The Other Guy Level 1 Level 1 (0 points)
    I run NOD32, and have the same problem. I even tried shutting down NOD32, and that didn't help.

    iTunes 7.7 is the most problematic thing I've ever messed with on a computer.
  • Katrina S. Level 7 Level 7 (24,090 points)
    Get the latest NOD update from eset. That's helped many folks.
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