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IPhone and Exchange Server

After many hours spent on tech support calls and forums, I have finally gotten the exchange server and IPhone playing nice. If you are having problems, I am happy to help you with real world experience, rather than tech support people with binders.

Simple troubleshooting steps to start with:
1. Check your version of Exchange. Must be at least 2003 w/SP2.
2. Check your security certificate. If you go to your "https://webmail.yourdomain.com/owa" or "https://webmail.yourdomain.com/exchange" and receive a certificate error, you may want to look into an external certificate from a recognized CA. I used SBS through my registrar.
3. Check to ensure your "Front-End" and "Back-End" server are not both requiring SSL. That will cause issues with OMA.

If these steps don't work, feel free to contact me.

Justin

MacBook PRO 17", Mac OS X (10.4.11)

Posted on Jul 18, 2008 10:29 AM

Reply
29 replies

Jul 19, 2008 8:15 AM in response to jwestyp

Hi Justin,

I've verified all the below steps, and I'm still having problems. The phone will authenticate, but will not sync any information.

I do however get an error on the phone about verifying the server, and I need to hit "Accept" then put in our mail server address. But it does verify after that.

Jul 19, 2008 9:26 AM in response to Kboivin

I have the same issue. Our IT staff won't support the Iphone and they have turned off Activesync on the Exchange/OWA outbound server.

Since we have OWA and RPC via HTTP is enabled on it, I'm currently using synchronica demo server to sync my emails (www.synchronica.com). Just register to their Enterprise live demo for mobile gateway.

For contact and calendar synchornisation there is a PC and a Mac solution that involves using MobileME.

for PC and MAC - Leave an Outlook session (entourage for MAC) open on your local PC connected on the PC get MobileMe synchroniser to synch only your contacts and calendar. On the Mac you need to get Entourage to synch with ICal and contact list app. Then configure you Mac sync service to sync (Ical and contact) to MobileMe.

If you want access to the corporate contact list of the exchange server, a company called www.snerdware.com makes a software only for the MAC called AddressX and it goes and gets the address list from your via OWA and sync's it into a folder in a different ICAL folder. Mobileme will then do the rest to sync this up and down to your IPhone.

I have found no single redirector or extractor software to get all my info (mail, calendar and contacts) from an OWA server to MobileMe. Id pay money for that kind of software.

Jul 22, 2008 1:24 PM in response to jwestyp

OK, here is my information from Outlook OMA.

=============================================
Outlook(R) Mobile Access
Copyright (C) 2001-2003, Microsoft Corp. All rights reserved.

Ok

Outlook(R) Mobile Access Server: EDCOWA02
Outlook(R) Mobile Access Server, Microsoft(R) Exchange: 6.5.7226.0
Outlook(R) Mobile Access Server, Microsoft(R) Windows: 5.2.3790.0
Outlook(R) Mobile Access Server, Microsoft(R) .Net Framework: 1.1.4322.2407
Mailbox Server: EDCEXC01
Mailbox Server, Microsoft(R) Exchange: 6.5.7226
User Mailbox: Luis.Cavada
Rendering Format: html32
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)
========================================================

Can someone help me in figuring out what is the user name and exchange server which i need to setup in my iphone 3G Exchange settings.

I have tried everything I cound think of, but no luck !

Thanks,

Jul 24, 2008 8:09 AM in response to lcavada

You need to ask your IT the web adress 'youremail.yourcompany.com' adress

you need to know if they support Activesync mobile service via this web adress or is it only Outlook web accesss (OWA).

Best is to have Activesync if you only have OWA available to you then there are other solutions discussed in this forum, seek my name to find some.

Good luck

Jul 24, 2008 2:45 PM in response to lcavada

Using a standard web browser, such as Safari, type in the address to your mail server like this:

green.applicamail.com/oma

Hit Enter and see what happens. It should ask you to log in. Do so. Then it should give you a message that you're on an unsupported device. If it does this, then your mail server is set up correctly for ActiveSync. If any of these steps fail, then the server is not configured correctly or the mobile access service is disabled. If that's the case and your IT group won't help, then you're kinda out of luck.

Jul 24, 2008 4:07 PM in response to BanditoB

Yu describe my situation completely. I can do this step in either my PC or my iphone without any issues. I get error about a non supported devic, hit OK, then i am in to see a text version of my emails and folders. I can view emails, and reply.

Using the same information, the iphone ms exchange setup verifies my account, but no emails are downloaded !! There are never any errors on my iphone. Everything goes as expected. Yet no emails, contacts or calendar gets downloaded.

ANy oher suggestions ? or am i out of luck since we are using Exchange service pack 1?

Jul 24, 2008 6:51 PM in response to BanditoB

Great information, I tried and I got this error

"Your user account has not been enabled for wireless access. Please contact your system administrator for additional assistance."

Guess i'll have to talk to IT for an other try

Jul 25, 2008 11:26 AM in response to lcavada

When I was not syncing but not getting any errors, I could not access OMA as I would get an error message that indicated it was not working (sorry, I don't remember specifically what it said). That's when I figured out the solution that I documented here:

http://discussions.apple.com/thread.jspa?threadID=1629194&tstart=15

Once I had completed this, everything worked and the iPhone synced and I start getting messages pushed as well. Your ability to log in to OMA successfully makes me think that everything is fine on the Exchange server side, but you may have an issue on the iPhone side. I'd try a couple of things to see what happens. First, it wouldn't hurt to go through the Exchange server and verify the settings that are in my other post, above. Second, I'd delete the iPhone's Exchange account and recreate it to see if that might fix it up.

Finally, if none of these things work, I would try using the domain name with your User ID in the iPhone setting as in:

DomainName\UserID

It would also help to know which version of Windows Server you are running. SBS or Regular.

IPhone and Exchange Server

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