Not Getting Text Messages

Question

Level 1

5 points

Not Getting Text Messages

I have a new 3G 16GB iphone and I am not getting text some messages from certain Verizon and AT&T customers. I ported my number over from Verizon and never had this problem before. Is anyone having this same problem. I spent an hour in the AT&T store last night, turning off 3G, resetting phone, dumping data plan and putting it back on and it was still not solved. Thanks in advance for your help.

Mac Book and iPhone 3G 16GB, Mac OS X (10.5.4)

Posted on Jul 18, 2008 11:11 AM

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Answer 1

PhantomX

Level 1

0 points

Jul 18, 2008 12:19 PM in response to Stalker

I don't know why its doing that either.
Some of my friends in Verizon and Sprint saying they have text me, but
I sure didn't get any from them.
Hope its fixable.

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Answer 2

Tamara

Level 6

13,738 points

Jul 18, 2008 12:54 PM in response to Stalker

With Verizon, it can be caused by people using out of date PRCs on their phone.

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Answer 3

Stalker Author

Level 1

5 points

Jul 18, 2008 12:56 PM in response to PhantomX

I spent an hour texting my wife's phone (Verizon), back and forth and only had 45% success rate with receiving her messages. Yet, she gets all of my texts. Crazy.......

M.

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Answer 4

Stalker Author

Level 1

5 points

Jul 18, 2008 12:57 PM in response to Tamara

What is a PRC? How do I fix my wife's phone? Thanks!

M.

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Answer 5

Tamara

Level 6

13,738 points

Jul 18, 2008 1:50 PM in response to Stalker

*228 will update her phone. If this doesn't help, you'll need to get ATT to reset your text messaging.

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Answer 6

Stalker Author

Level 1

5 points

Jul 18, 2008 1:54 PM in response to Tamara

I had AT&T reset my messaging last night, three times! I did the *228 thing and that helped for a bit, just now. However, of the 25 test texts we just did, I didn't get one....I guess that is pretty good odds but I never had these problems with Verizon. So, is it a Verizon issue or an AT&T issue? Thanks!

M.

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Answer 7

Tamara

Level 6

13,738 points

Jul 18, 2008 2:35 PM in response to Stalker

If your number is newly ported over, Verizon may not have completely released your number. I would definitely call ATT tech support or visit an ATT store and have them troubleshoot your account.

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Answer 8

Stalker Author

Level 1

5 points

Jul 18, 2008 2:45 PM in response to Tamara

Thanks! Yup, last night was spent at the AT&T Store dealing with a great rep and Tech Support. Both had no clue why this was happening and could not explain. Here is the list of things that have been attempted:

Removed Data Plan and put Data Plan back on account 3 times.
Checked account online with AT&T (both store rep and Tech Support).
Changed SIM Cards with another iphone.
*228 on Verizon phone (both options 1 and 2).
Trouble Ticket started with AT&T Tech Support.

All the above have had negative results. I guess I will see what the Trouble Ticket produces.

M.

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Answer 9

Tamara

Level 6

13,738 points

Jul 18, 2008 3:55 PM in response to Stalker

The data plan would have nothing to do with receiving or sending text messages. I'm surprised that they didn't disable and reenable texting.

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Answer 10

vinshipe

Level 1

0 points

Jul 25, 2008 2:11 PM in response to Stalker

The problem may in fact be on the Verizon side. Several users who have contacted customer support at ATT have reported the messages are not even hitting the 'intercarrier network.' See this link for more information.

http://forums.cingular.com/cng/board/message?board.id=messaging&thread.id=29890& view=bydateascending&page=1

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