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iPhone Lost Contact Phone Numbers Today

At about 3:40P EST, my iPhone lost all it's contacts for a period of about twenty minutes and the Recent Calls list became duplicated in my Favorites list and my Favorites list disappeared.

About 20 minutes after I noticed this, my contact list came back with Personal & Company Names and with the Notes field but WITHOUT THE PHONE NUMBERS OR ADDRESSES. (I'm not yelling...just emphasizing.) But this is crazy!

I still have the full version of the Contacts list on my computer. I tried a soft reboot and I tried to disconnect from MobileMe and cable sync through iTunes (as I used to before this hellish MobileMe experience) but iTunes reports that I'm still receiving the push even though I've shut it down.

Can anyone suggest what is happening? Can anyone suggest a way to fix this?

TIA

G4 Quicksilver Dual 1Ghz, Powerbook G4 Aluminum

Posted on Jul 18, 2008 5:56 PM

Reply
56 replies

Jul 24, 2008 7:00 PM in response to Geoffrey Ryan

Wahoo! At least I am not alone. My iphone mysteriously dropped all of my contacts phone numbers and addresses this afternoon, and they have not returned. In "recent Calls" and "Favorites", all the memorized names I saw have reverted to the number. (e.g. I received a call from my wife's cell, but under "recents" it only showed her number, not her name). This could not possible be more a.) annoying, b.) frustrating, and c) have a DRAMATIC impact on my ability to be productive and get my work done. Please, advice anyone???

PS Address book is fine, but my PB G4 hasn't been syncing with Mobile Me now for a week plus.

Jul 25, 2008 2:44 PM in response to Zapatistacpk

Same!! Purchased iPhone 3G last weekend. Performed initial Sync with iTunes, setup MobileMe. Placed old SIM in iPhone, imported contacts, placed new SIM in iPhone, powered up.. all was well for the whole week. Until... yesterday evening, when phone numbers would no longer resolve to names in the contacts list! Soft reset and another sync with iTunes have not solved the problem.

My MobileMe website login still 'does' display all of the contacts with the correct telephone numbers, but the iPhone does not. I am going to try messing around with the 'Fetch' schedule to pull this info back down.

Why is this happening at all? And what caused it to happen after a week of trouble-free usage??

Jul 28, 2008 10:11 AM in response to symonty Gresham

It just happened to me. This really is ******* AWEFUL. I hate when this stuff goes haywire. So I did as you said, turned off the push. How long until I should put it back on?

This problem better be resolved ASAP. That is not acceptable and really scary when so much of everything everyone does is through our phonebooks. I don't want MobileMe to think this new edit is the correct edit.

Jul 28, 2008 1:57 PM in response to bwbojo

Yes, I have just had this problem. A real panic. I had received a voicemail but didn't recognise the number. When I looked to my contacts all but about a handfull had disappeared. In the favourites list the numbers are there but no names or other information. When I checked my mobile me account online the details are there. I have tried to switch off the push on my phone but nothing has updated yet. I think apple need to produce some kind of backup facility linked into mobile me.

Jul 28, 2008 3:53 PM in response to Geoffrey Ryan

I upgraded my first gen iPhone upon release and turned on MobileMe as soon as it was available. Did not have any problems until today. Now I have also lost all my contact on the phone.

Turned off Sync and turned back on. No help. Looks like it is back to itunes sync.

MobileMe has to be the worst executed release is Apple history. Thank god I do not use the e-mail. It is worth the price for over air sync but not if it stops working. I will give it 30 more days, then will demand a refund

Jul 28, 2008 4:44 PM in response to iBagwan

I just got off the phone with an Apple Tech support guy, and he said they don't know what is causing the problem, but to fix it, you should delete the mobile me email account from your iPhone. Go to Settings, Mail, and then select mobile me and delete it. Then, add it in again. This fixed the problem on my phone.

Before you do any of this, make sure you back up your address book before you do this...

Jul 28, 2008 4:49 PM in response to Geoffrey Ryan

Just to keep bumping this topic, this has happened to me to. Been running iPhone 3G for about 5 days with not a problem. Lost contact numbers about 3 hours ago. I had just downloaded a couple of apps from the app store shortly before, not sure if that has any correlation or not. I also soft-reset, as well as toggled push on/off, and tried to sync directly with iTunes. No relief.

Apple... QA has really gone down the drain since you geared up for the first iPhone. Between the phones and Leopard, I would say that you are either very distracted or not spending enough margin on proper quality.

iPhone Lost Contact Phone Numbers Today

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