unknown error occured (13)

Restore again.

A lot of iPod touch users are getting the same error...

What cradle are you using?











<Edited by Moderator>

great googly moogly, thanks! I just tried to update mine to 2.0 with just the cable, and it crashed on me. Then wouldn't let me do a restore. I got this same error code. I hooked it up to the dock and it's restoring now.

actually, it didn't restore when I thought it was. Got the same error code again. Had nothing to do with the dock. I did find other posts about users who simply had to try to restore many times before it worked. Took me about 15 times before it actually restored, but it finally did.

here's the fix for the error 13 on a windows machine. delete four programs: apple software something (i don't have the exact name), apple mobile something, quicktime, itunes. these can be dleeted in teh control panel called add/remove programs. then restart.
now go to itunes.com and download itunes. save the program and then run it. now restart and this should be a fix.
if you're on a mac, try repairing permissions.

Details are here: http://support.apple.com/kb/HT1925?viewlocale=en_US

Mate, i hear you. i downloaded the update last night and and the whole thing crashed, what is disappointing is that as i read this forum i can see that this has been an issue for sometime. being a first time apple user this is not a good start, i need this phone as it is an important part of my work, especially the e-mails.

i will try the approach of restoring on another computer, if this does not work the phone will be sent back to the store.

i searched the apple site for a fix to the "error 13" issue and found nothing except for this forum, APPLE what are you doing to resolve this?? we are after all your customer base and your best form of advertising!

First, you are not addressing Apple in this forum, only other users. Second, Apple can't do anything about it as it is a Windows problem in almost all cases. You have either non-standard USB ports, out of date drivers, or another device or program interfering with USB communications. You will have to debug this yourself (although if you call Apple iPhone support they will help you resolve it).

See http://support.apple.com/kb/ts1286 and http://support.apple.com/kb/TS1458.

The key items:

Most recent version of iTunes (7.7.1)

Verify that you have a USB 2 port.

Do not use a USB hub.

Disconnect other USB devices that use power (keyboard/mouse are OK).

Update your USB drivers.

Thanks, your message got me on the right track; After much frustration in trying to find a the reason I could not restore my iphone (8gb older model) after updating to 2.0.1. I tried the many Apple support instructions and what finally worked for me was to shut down as many USB ports as I could unplug any hubs. I also used back USB port (not front) and guess what? It worked, my iphone was finally restored after five hours of trying different accounts, uninstalls and downloads. It is now actually snycing from a backup. I had another error awhile back where my rented movies would not copy to my iphone. Apple couldn't solve the problem and weeks later I finally associated it to the fact that I had my itunes folder was on a USB drive and thought maybe it was timing out. I moved everything to my c drive and it worked fine. so my for keeping all my music on my Mybook.