1576 Views 12 Replies Latest reply: Oct 26, 2005 3:14 AM by psifive
I tried the standalone Quicktime installer as recommended on this forum and I get the 1722 error
good lord, psifive ... are we talking: "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected." here?
that's an extremely unusual and exotic error message to be getting in this context.
let's proceed fairly cautiously, and start with something minimally aggressive. try
b method 1
from the following document:
does the standalone go through now?
Hi. I had the same problems you have. When trying to install iTunes 6, I got the error code: -3. I tryed everything you describe here and still had the same problem. Then, I find the solution. I run the installation of quicktime (the same version I had installed in my computer) and, due the version is the same, the installer asked me if I want to complete remove quicktime instead of installing quicktime. I said yes and than I installed the last version (7.0.3) without any problem. Then i installed iTunes 6 and for the first time it works without any installation problems.
I've already tried this, all the methods on this KB that applied, I tried. And, if it was the installer service why does it only affect Quicktime and not iTunes or any other software. This must be a permissions problem with the Quicktime installer.
Any other ideas? Where can I download older (stable) versions of iTunes/Quicktime?
I don't have an older version of Quicktime.
hmm. with an eye to implementing Miguel's idea (since itunes 6.0.x will only run if we've got a QT 7.0.3 in place), let's try dropping a QT 6.5.2 in place:
keep us posted.
This has brought to light another problem, I'm missing the DDRAW.dll. This explains a lot, my DirectX installation must be screwed.
Has anyone had any experience with this? It's probably an XP re-install as you can't uninstall DirectX and the dxwebsetup.exe says all components are installed already.
Victory is mine!!
I've copied the DDRAW.dll from my Service Packs folder and stuck it in the WINDOWS/System32 folder. Re-ran the QT 6. installer from b's link above and then ran the QT 7 standalone install and then finally ran the iTunes 6 installer and bob's your auntie's live-in lover! I can now listen to my Englebert Humperdink tracks in all their glory again