iTunes Error -3 and QuickTime Error 1722

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Level 1

19 points

iTunes Error -3 and QuickTime Error 1722

Help!

I'm at the end of my tether here, I've been trying to install iTunes 6.0 on Windows XP SP2 and getting the error -3. So, I tried the standalone Quicktime installer as recommended on this forum and I get the 1722 error.

I've followed all the recommendations for fixing the 1722 error:
- I've uninstalled iTunes & all versions of Quicktime
- I've stopped all Anti-Virus/Anti-Spyware software
- I have full admin rights to the machine
- I've updated my Windows Installer
- I've run the Windows Installation Clean-Up Utility
- I've hacked the registry to death giving permissions to anything vaguely associated with Apple
- Ditto for permissions for the WINDOWS\Registration folder and the Program Files\Apple folder and the folder I'm installing from.
- I've stopped nearly every service I can and uninstalled just about everything that's non-essential

Are all Apple's updates so difficult to get working for Windows users? Should I just go back to the version of iTunes I got with my iPod and forget about updates or perhaps it's a cunning ploy to get me to buy a Mac?

Please, please help! I'm sick of this.

Thanks.

Posted on Oct 24, 2005 11:38 AM

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Answer 1

Oct 24, 2005 11:59 AM in response to psifive

I'm getting the same error and have also tried the listed recommendations. Must be bug in new release.

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Answer 2

b noir

Level 9

72,324 points

Oct 24, 2005 12:48 PM in response to psifive

I tried the standalone Quicktime installer as recommended on this forum and I get the 1722 error

good lord, psifive ... are we talking: "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected." here?

that's an extremely unusual and exotic error message to be getting in this context.

let's proceed fairly cautiously, and start with something minimally aggressive. try
b method 1
from the following document:

http://support.microsoft.com/default.aspx?scid=kb;en-us;555175

does the standalone go through now?

love, b

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Answer 3

Oct 24, 2005 1:48 PM in response to b noir

didn't work for me. I still got the same error code when trying to reinstall.

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Answer 4

Oct 24, 2005 2:30 PM in response to psifive

Hi. I had the same problems you have. When trying to install iTunes 6, I got the error code: -3. I tryed everything you describe here and still had the same problem. Then, I find the solution. I run the installation of quicktime (the same version I had installed in my computer) and, due the version is the same, the installer asked me if I want to complete remove quicktime instead of installing quicktime. I said yes and than I installed the last version (7.0.3) without any problem. Then i installed iTunes 6 and for the first time it works without any installation problems.

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Answer 5

psifive Author

Level 1

19 points

Oct 24, 2005 2:51 PM in response to b noir

Hi b,

I've already tried this, all the methods on this KB that applied, I tried. And, if it was the installer service why does it only affect Quicktime and not iTunes or any other software. This must be a permissions problem with the Quicktime installer.

Any other ideas? Where can I download older (stable) versions of iTunes/Quicktime?

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Answer 6

psifive Author

Level 1

19 points

Oct 24, 2005 2:55 PM in response to Miguel Sousa

Thanks Miguel,

I don't have an older version of Quicktime. I've completely removed it already and don't know where the installer came from (iPod CD?).

Cheers,

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Answer 7

b noir

Level 9

72,324 points

Oct 25, 2005 8:24 AM in response to psifive

hi psifive!

I don't have an older version of Quicktime.

hmm. with an eye to implementing Miguel's idea (since itunes 6.0.x will only run if we've got a QT 7.0.3 in place), let's try dropping a QT 6.5.2 in place:

http://www.apple.com/support/downloads/quicktime652forwindows.html

keep us posted.

love, b

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Answer 8

Oct 25, 2005 12:01 PM in response to psifive

I've got that same problem, any ideas? email them to Carperson87@yahoo.com please i need help.

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Answer 9

psifive Author

Level 1

19 points

Oct 25, 2005 12:47 PM in response to b noir

Cheers b,

This has brought to light another problem, I'm missing the DDRAW.dll. This explains a lot, my DirectX installation must be screwed.

Has anyone had any experience with this? It's probably an XP re-install as you can't uninstall DirectX and the dxwebsetup.exe says all components are installed already.

Curses...

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Answer 10

psifive Author

Level 1

19 points

Oct 25, 2005 3:02 PM in response to Donnie Spiker

Victory is mine!!

I've copied the DDRAW.dll from my Service Packs folder and stuck it in the WINDOWS/System32 folder. Re-ran the QT 6. installer from b's link above and then ran the QT 7 standalone install and then finally ran the iTunes 6 installer and bob's your auntie's live-in lover! I can now listen to my Englebert Humperdink tracks in all their glory again 😉

Cheers,

psifive.

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Answer 11

b noir

Level 9

72,324 points

Oct 25, 2005 3:28 PM in response to psifive

Victory is mine!!

woohoo! well done, psifive!

🙂 that was an tricky one. very nicely done indeed.

love, b

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Answer 12

psifive Author

Level 1

19 points

Oct 26, 2005 3:14 AM in response to b noir

Thanks b and everyone else for your help.

I can't find why the DLL was deleted but it coincidentally happened after a raft of Windows Updates.

I'd advise anyone else having these issues to try to install QT 6 to check for this error.

Cheers,

psifive

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