Automatic album info doesn't seem to work

Hi. I have the setting 'Automatically download missing album artwork' checked but itunes does seem to do this. I am on-line and logged into the itunes store. Example: I have Angie Stone Mahogany Soul Cd. When I import the cd it just imports tracks by number and not by title. When I add the title and artist myself the above auto info option still doesn't work. Only when I right click the track and 'Get Album Artwork' does it work!!

This doesn't seem to be very 'automatic' and it works perfectly well in Windows media!!

Please tell me what I need to do to sort this. Thanks