3 Replies Latest reply: Sep 20, 2008 12:15 AM by Malene123456
COLMCI Level 1 Level 1 (0 points)
I am getting the error message "the network connection could not be made" and am online without any problems. Itunes etc been fine until a week ago and now can't get it to connect to the net - can someone help me with what to do!

DELL, Windows XP
  • polydorus Level 6 Level 6 (11,950 points)
    Try running your network connectivity tests:
    iTunes Help>>Run Diagnostics

    Copy and paste the entire result into you next post and maybe someone will be able to help.

    Did you make any changes to your system or upgrade iTunes before this problem started?
  • COLMCI Level 1 Level 1 (0 points)
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    Dell Inc. Dimension 5100
    iTunes 7.7.0.43
    QuickTime 7.5
    CD Driver 2.0.7.3
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.0.0.33
    Bonjour 1.0.4.12 (118.4)

    iTunes Serial Number 84F27A17068673F2

    Current user is an administrator.
    The current local date and time is 2008-07-20 17:53:01.
    iTunes is not running in safe mode.

    Video Display Information

    RADEON X300 SE 128MB HyperMemory
    RADEON X300 SE 128MB HyperMemory Secondary


    ** External Plug-ins Information **

    No external plug-ins installed.

    ** Network Connectivity Tests **

    Network Adapter Information

    Adapter Name: {FA357741-DCC2-4994-B232-D8FB3AB95C51}
    Description: GlobeSpan USB ADSL LAN Modem - Packet Scheduler Miniport
    IP Address: 169.254.205.203
    Subnet Mask: 255.255.0.0
    Default Gateway: 169.254.205.203
    DHCP Enabled: Yes
    DHCP Server: 255.255.255.255
    Lease Obtained: Sun Jul 20 08:03:53 2008

    Lease Expires: Tue Jan 19 03:14:07 2038

    DNS Servers:

    Adapter Name: {294C775D-3EBF-4C83-9FC4-B8AF44B2A5F3}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway:
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Thu Jan 01 00:00:00 1970

    Lease Expires: Thu Jan 01 00:00:00 1970

    DNS Servers:

    Adapter Name: {073C330F-5F60-45A9-A866-E576CAA4A8F7}
    Description: WAN (PPP/SLIP) Interface
    IP Address: 92.4.72.142
    Subnet Mask: 255.255.255.255
    Default Gateway: 92.4.72.142
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Thu Jan 01 00:00:00 1970

    Lease Expires: Thu Jan 01 00:00:00 1970

    DNS Servers: 92.31.241.20
    92.31.241.20
    92.31.241.21

    Adapter Name: {AB8D5AB8-67B8-4A81-846F-A0ABA0CC542D}
    Description: WAN (PPP/SLIP) Interface
    IP Address: 172.200.129.209
    Subnet Mask: 255.255.255.255
    Default Gateway:
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Thu Jan 01 00:00:00 1970

    Lease Expires: Thu Jan 01 00:00:00 1970

    DNS Servers: 205.188.146.145
    205.188.146.145

    Active Connection: dialbb 2
    Connected: Yes
    Online: Yes
    Using Modem: Yes
    Using LAN: No
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Disabled

    Firewall Information

    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.

    Connection attempt to Apple web site was unsuccessful.
    The network connection could not be made.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection could not be made.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection could not be made.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection could not be made.
    Last successful store access was 2008-07-06 17:03:11.


    Here's what I got. I cleared down DNS as it told me to do but still not working.
  • Malene123456 Level 1 Level 1 (0 points)
    Hi
    Did you ever get at solution to this problem?
    Like to know, because it is my problem now.

    iTunes could not connect to iTunes Store.