iTunes Wont Load

Question

iTunes Wont Load

When I try to start up iTunes (whatever the latest version is), Windows gives me an error message saying "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have tried uninstalling, removing registry keys, reinstalling, repairing, everything. iTunes just will not work no matter what I do!

Posted on Oct 31, 2005 3:47 PM

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Answer 1

b noir

Level 9

72,324 points

Oct 31, 2005 4:27 PM in response to Gregory Gavarian

hi Gregory!

"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."

is your quicktime launching at the moment? if not, let's try a careful QT standalone install first:

b noir, "QuickTime Installation FAILED!! "Error Code: -1"" #1, 09:31am Oct 22, 2005 CDT

keep us posted.

love, b

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Answer 2

Oct 31, 2005 6:17 PM in response to b noir

I get this error message "Error applying transforms. Verify that the specified transform paths are valid. C:\WINDOWS\Installer\{3868A8EE-5051-4DB0-8DF6-4F4B8A98D083}\1033.MST"

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Answer 3

Oct 31, 2005 9:34 PM in response to b noir

Hi b,

I, too, have downloaded the 6.0 iTunes and encountered the same problem. I then uninstalled and reinstalled quick time--both from the website and direct from my hard drive. I still have the same problem. Any words of wisdom that you care to share?

J

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Answer 4

Katrina S.

Level 7

24,131 points

Nov 1, 2005 1:01 AM in response to Gregory Gavarian

jumping in here....

A user named Philip had the "Error applying transforms" problem back in Sept, but never posted back
Philip Tritchler, "Can't Install OR Uninstall iTunes" #2, 09:42am Sep 17, 2005 CDT

The microsoft article he mentioned is here, you might take a look
http://support.microsoft.com/?kbid=299699

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Answer 5

Nov 1, 2005 1:59 PM in response to Janet Scribner

You are using a computer manufactured by Dell Computer Corporation.
Microsoft Office was preinstalled on your computer by the manufacturer.
You upgrade your operating system from Microsoft Windows 98 to Microsoft Windows 2000.
You run the Microsoft Office Setup program to add, reinstall, or repair an Office component.

None of this applies to my current configuration. What I think happened is that when I installed WinAVI video converter, I needed some software in order to allow converting of realplayer and quicktime files. The quicktime software needed was Quicktime Alternative. That is when I think that my iTunes got messed up.

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Answer 6

Katrina S.

Level 7

24,131 points

Nov 1, 2005 2:45 PM in response to Gregory Gavarian

Did you have a look at the "Method 2" from that article to create a verbose log file and find the transform name so you get rid of its messed-up registry installer keys?

A transform is a long gobblygook string like
{0B69DA57-BC7D-461D-B7D6-2AA9F08869CD}
that the installer uses.

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Answer 7

Nov 1, 2005 2:55 PM in response to Katrina S.

Ya know, all I did was re-install quicktime alternative, and it works. : ) Go figure.

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Answer 8

Katrina S.

Level 7

24,131 points

Nov 1, 2005 2:56 PM in response to Gregory Gavarian

Cool!

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