Tracking iPhone Order

Question

Level 1

7 points

Tracking iPhone Order

I went to a AT&T store and ordered an iPhone last Thursday and I was wondering if you guys would know where I would be able to find where to track it. The guy at the store said it would be somewhere at apple.com.

MacBook, Mac OS X (10.5.4)

Posted on Jul 22, 2008 2:27 PM

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Answer 1

Jul 22, 2008 2:33 PM in response to aggiebball1

No, they (AT&T) will send you an email with the order number and a link to check the order on line. It took about 5 days before I received my email. You will get a second email when the phone ships. Then when you use the link from the first email it will give you the tracking number. Mine shipped FedX and arrived at the store when they said it would.

Then I got an email saying it was at the store and they would hold it for 7 days.

Mark

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Answer 2

deggie

Level 10

167,525 points

Jul 22, 2008 2:34 PM in response to aggiebball1

Can't imagine why it would be on Apple.com. Call him back and ask him where.

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Answer 3

aggiebball1 Author

Level 1

7 points

Jul 22, 2008 2:37 PM in response to themuseboy

Really? That stinks because I am going out of town tomorrow and will be gone for 4 days. Oh, yeah, also, I tried to call the store today to ask some questions also, and they didn't answer. Even after the 5th call. So I just stopped trying.

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Answer 4

Jul 22, 2008 2:52 PM in response to aggiebball1

Call AT&T customer support 1-800-331-0500. They may be able to help. They really helped me with a problem on my contract.

Did the AT&T store ask for your e-mail address?

Mark

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Answer 5

aggiebball1 Author

Level 1

7 points

Jul 22, 2008 3:03 PM in response to themuseboy

Yeah, they did, and they sent me 2 emails which are...here:
"Thank you for shopping with AT&T. Your iPhone has been reserved. An email will be sent when your iPhone order is shipped.

iPhone Order Details:

Order Number: 220226

Shipping Zip Code: ***

Item Name

Item

Number

Quantity Ordered

Apple iPhone 8 GB 3G BLK Phone

69113

1

Freight

88868

1

Check the status of your order at any time at our website by clicking here or by calling our automated system at 877-782-8870. Please see order details above.

Your credit card will not be charged until the order is shipped.

Thank you again for choosing AT&T.

Sincerely,

AT&T"
and one is for the other iphone I ordered. they are the same.

Message was edited by: aggiebball1

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Answer 6

deggie

Level 10

167,525 points

Jul 22, 2008 3:05 PM in response to aggiebball1

So use the automated phone system while you are gone.

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Answer 7

Jul 22, 2008 4:21 PM in response to aggiebball1

Looks correct. The word "here" should be a "link" to the AT&T order site. Copy the order number using copy and paste. Click on the link, in the 1st prompt say use order number, paste the order number into the next prompt, put the zip code of the AT&T store in the next box. That is where they are shipping it to.

Keep in mind the backorder amounts go back and forth thrugh out the day. You can't be sure of anything until you see a tracking number show up.

Good luck, also my phone came in last Friday and I was not able to pick it up until today. I called the store the other day and they said don't worry your phone is set aside with your name on it. It was ordered for you, we will not sell to anyone else.

Mark

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Answer 8

bamnet

Level 1

0 points

Jul 23, 2008 8:08 PM in response to aggiebball1

I haven't heard of any apple sites tracking iphone orders at AT&T. AT&T has some tools to track orders on this page: https://www.wireless.att.com/order_status/

I've worked up my own solution to provide simple tracking system with RSS support, you can read about it here: http://forums.macrumors.com/showthread.php?p=5892654#post5892633

Best of luck!

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