13 Replies Latest reply: Oct 21, 2008 12:25 AM by faran
samaki Level 1 (5 points)

I'm on iPhone software 2.0 and have a connection to the internet via WiFi and VPN (using the integrated Cisco client). Everything works fine (Safari, Mail, mobileme push of contacts and calendars) but the iTunes Store and the App Store won't. While the App Store keeps spinning the iTunes Store says "Cannot connect to the iTunes Store". Has anyone else experienced a similar phenomenon?


Message was edited by: samaki

1st generation iPhone, Mac OS X (10.5.4), software version 2.0
  • samaki Level 1 (5 points)
    Has anyone had the same or a similar issue...? Looking forward to advise

    Message was edited by: samaki
  • swtbns2tsj Level 1 (5 points)
    i'm having the same issues and have tried everything to fix it! any help would be appreciated!
  • samaki Level 1 (5 points)
    Anyone with an idea..?
  • xplodr Level 1 (0 points)
    I am having the same issue but am not using the VPN. I've even tried multiple wireless networks to rule out an issue with mine.
  • sasquatchjr Level 1 (0 points)
    We are seeing the same problem on 2.0.1 iPod firmware at our school. Our networking people just upgraded the Cisco security appliance to the 8.04 OS revision specifically to support the iPhone/iPod, too.

    We were assuming there was a configuration problem with our VPN concentrator, but I am now beginning to suspect the Apple client. After all, a packet capture of a session between an iPod and the App store shows only ordinary HTTP traffic. What is there to not work?
  • Lawrence Finch Level 7 (34,916 points)
    If your VPN is configured to use the gateway on the intranet (the default) it may be being blocked by the intranet firewall.
  • kingswell Level 1 (0 points)
    I upgraded my iphone to 2.0.1 today and also upgraded itunes to 7.7.1. After doing this i am not able to connect to itunes store either on mac or through appstore on iphone.

    what to do
  • Lawrence Finch Level 7 (34,916 points)
    What error message are you getting? Can you access other sites? If you cannot connect on either it sounds like there is something wrong with your iTunes store account.
  • axxis2131 Level 1 (0 points)
    I have the same issue. Everytime I try to connect to iTunes and App store from the iPhone G3, (now on 2.0.2) a message comes up: "Cannot connect to iTunes". At first I thought it was a problem from my Internet provider, I've been two days on the phone with them trying to fix this but no luck. The most annoying thing is that Safari, Maps and YouTube works great with WiFi. An iTunes Server problem? I also change Wifi router, no luck either. The IPS guy will be visiting today cause they think there is a signal leak (or something like that), I'll post later on that.

    BTW Can someone please try connecting WiFi to Internet (Safari) and You Tube to see if we are in the same boat? Thank You.
  • sasquatchjr Level 1 (0 points)
    That makes sense, but an iPod using an open wireless access point on our campus does not have this problem. This open access point also have to got though the intranet gateway, but there is no problem accessing the App Store and iTunes using this configuration.

    Out Networking people are quite explicit that they do not block outbound web traffic. Is there some traffic going to the App store that is not HTTP, does anyone know?
  • Nathan C Level 5 (6,260 points)

    Your VPN concentrator also has policies on what traffic to allow through. Essentially its own firewall.

    This article explains what host to block to prevent access:

    Essentially your admin needs to make sure it is possible to reach that site through the VPN.

    Hope this helps,

    Nathan C.
  • tinkle Level 1 (0 points)
    We're having the same issue. App Store and iTunes do not work when all traffic is tunneled over VPN. Yet, other applications like Safari, New York Times reader, Telnet, etc... work perfectly fine over VPN. If we have the iPhone switch over to using split tunneling VPN mode, then the App Store and iTunes work since they do not appear to be sending traffic over the VPN tunnel. I can say for certain that no outgoing traffic is being blocked on the VPN servers since I administer those servers. I also did a packet capture on the iPhone wireless session and it appears that the App Store sends traffic over the regular HTTP port. So it really doesn't make any sense from a VPN perspective why Safari would work but not the App Store or iTunes when you're tunneling all traffic over VPN. Our iPhones are using the latest firmware (5F136). If anyone has any update, please do share.
  • faran Level 1 (0 points)
    Did anyone manage to find a solution to this issue?