3 Replies Latest reply: Jul 24, 2008 1:38 AM by polydorus
svgdoll2003 Level 1 Level 1 (0 points)
I've been trying to find and answer for weeks now, but nothing I do seems to work
Any help out there for Vista users?

This is the message I get everytime I try to open iTunes, " A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Hp Pavilion dv2000 series, Windows Vista
  • polydorus Level 6 Level 6 (11,950 points)
    The first step is to try opening Quicktime, does that work normally? iTunes cannot work if Quicktime doesn't.

    If Quickime is OK the there is Apple help on troubleshooting iTunes in Vista:
    http://support.apple.com/kb/TS1717

    If Quicktime doesn't work, describe what happens with any error message in full.
    Also Try running Quicktime preferences from your control panel and give any error message in full.
  • svgdoll2003 Level 1 Level 1 (0 points)
    Ok, Thank you for the reply

    When I try to open Quicktime normally it gives this message " QuickTime Player has stopped working: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

    When I try to open it in Control Panel it gives me this message, "Windows host process (Rundll32) has stopped working:A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
    Now, To do the control panel, I just put Quicktime in the search because I had no idea how to open QuickTime from the Control Panel....
  • polydorus Level 6 Level 6 (11,950 points)
    When you ran Quicktime Preferences from the control panel and got that message about Rundll32, did you give the error message *in full*? Usually there is more, there is an important bit that is missing.

    Anyway it seems you have a Quicktime problem which has to be fixed before worrying about iTunes.

    One cause of Quicktime problems is the installation of an incompatible codec pack.

    Have you installed any of the following:
    ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter

    If so you need to uninstall them.

    Then/otherwise try a full removal of QUicktime and reinstall.

    Download the stand alone version of Quicktime (the one without iTunes)
    http://www.apple.com/quicktime/download/win.htm

    Remove Quicktime using the method in the following article (just Quicktime).
    http://support.apple.com/kb/HT1923

    The most important bit is the removal of the QUicktime files from the System32 folder.

    Restart your PC
    The install the stand alone Quicktime.
    If that goes OK check to see if iTunes works.