Quad G5 - Fans running > 3000 rpm, CPU B overheats to 100 degrees

This machine is now about 2.5 years old, and the fan noise has got louder since I bought it. The last few days, the fans have been blaring away at full speed. I installed Temperature Monitor, then to get better info, iStat. Right now, with only one Safari window open, CPU A is showing two temperatures below 35 degrees centigrade. B is hovering around the 60 mark, i.e. double. The CPU is reporting 97% idle.

I opened the case and cleared out all the dust which had accumulated inside. There was a fair bit. I generally open the box every 3 months and clear out. This didn't make any difference whatsoever.

Thsi afternoon, things got worse. The system began going to sleep while I was using it. I checked the logs, and they were showing CPU B hitting 99 degrees centigrade and forcing sleep in order to save itself.

Up until last week, I had the performance of this box set to Highest in energy saver, and never turned it off -- only rebooting for the rare crashes (like 3 a year, at most) and software updates. After seeing my most recent electric bill, I changed my settings to Automatic and set the Mac to witch off at midnight and start up at 8am. Apart from that there has be no change in usage, nor have I installed any new software or hardware.

Following the forced sleep, which happened this afternoon, I have set performance to Reduced, disabled the screen saver, told to computer to auto sleep after 30 mins inactivity, and sleep the display after 15 mins. I have re-enabled the setting to sleep hard disks when possible. I even used the processor pane from CHUD to disable cores 3 and 4, but this seemed to do very little for the temperature of CPU B, so that's been re-enabled.

Following other advice, I have rest the PRAM and NVRAM, reset the SMU, and removed every device from USB and FireWire bar the keyboard, mouse and monitor. I ran the Hardware Test in full. It took over three hours but reported everything as OK, RAM, Logic Board and GPU. Disk Utility verified both hard drives as fine.

I am dreading hearing that CPU B is failing, and find it hard to believe a machine less than three years old, sold as a professional workstation, which cost me £3,000 and took me two years of a very expensive loan to pay off, would have this kind of catastrophic failure.

Is this going to cost me a lot? Have I just been taught the hard lesson that you don't get what you pay for anymore? I love my Mac, but if it costs me the price of a new PC to replace a part, I'd be very upset.

Can someone recommend any further diagnostics or a possible explanation and solution? Do I just need to bite the bullet and get to the local Apple Centre?

Thanks in advance for any help you can provide.

Powermac Quad G5 @2.5GHz, Mac OS X (10.4.11), Geforce 7800GT, 6Gb RAM, 2x250Gb SATA HDD, 20" ACD

Posted on Jul 23, 2008 12:44 PM

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25 replies

Jul 23, 2008 7:28 PM in response to alan_moore

Have you looked under the cpu cover to see if any coolant has leaked or is leaking?
As far as temperature monitoring, I've found out that Temperature Monitor is the best app out there. iStat shows CPU Die temps 4-5 degrees higher than they really are and TM works right off of Apple specs. But that doesn't help you much.
Your problems sound serious, I think at least a trip to an Apple "Genius" is in order. It's supposed to be a free service for them to just take a look at it so don't let them charge you. You just have to call ahead to make an appt. Might be a problem though finding one near you in England.
That is a very fine Mac you have there, imho, the best G5. If it were mine I would replace the power supply and the motherboard if it was necessary, but I would go no farther than that and definitely only once.
G5s run too hot and there are many reports of failures at around the 3 year mark. Apple knows of this and that's one of the reasons they switched to using Intel processors.

Edit: If you were given an estimate to fix it over 1000 pounds (forgot the symbol), aprox. 2000 US dollars, keep in mind that used quads can sometimes be found at around $2500

Message was edited by: Samsara

Jul 24, 2008 12:40 AM in response to srojtas

Okay, I just turned performance to 'highest' and played Tenebrae Quake in a window, since that likes to use juice. The temp maxed out of CPU B at 85 on one core and 95 on the other. Put my hand to the back of the machine and it's happily blasting out cold air. There is no liquid behind or below the Mac, and opening the side, I can't see any around the CPU heatsink block (not that you can see much there anyhow).

Where is the sensor for the CPU? Is it easily reachable (guessing no)? COuld I have disturbed it when cleaning dust out of the Mac?

Thanks for all your help, people!

Jul 24, 2008 1:08 AM in response to alan_moore

Well, at least the cpu temps are more in line. CPU A die is supposed to be hotter than B. Guess CPU A hasn't failed then. Try Temperature Monitor again, it will show what the specified upper limits in temperature are for your machine. Then with TM open, drop to reduced power and see how far the temperature drops. It definitely should. OMG, Quads... You have four cpus to monitor, duh. Well, see what happens anyway. Did you look underneath the aluminum cover of the CPUs? That's the best place to look for coolant leaks. It shouldn't be too daunting to take that cover off. For most G5s I think its usually a little grey stub on top that is pulled off and then you use something like a bent paperclip to go into that hole to pull out the little piece that's in there. Save both pieces. Then the cover slides to the left and up. You'll also want to clean in there.
Wow, cool air being vented from the exhaust fans. I've never heard of that. I hope the other poster chimes in again because he seemed to know about that.

Sorry I couldn't be more helpful. Seriously that's one **** fine machine, I hope you get it worked out without having to spend any money.

Best of luck, Alan, keep us posted...

Edit: OK, darn... eesh

Message was edited by: Samsara

Jul 24, 2008 3:42 AM in response to Samsara

I have exactly the same problem!

just after instal fresh osx, and 1 minute later switching on the machine i have

Quad october 2005 4gb ram

cpu a 70c
cpu b 35c

idle 96%
reseting eveything, pram smu and other stupid thinks 🙂
no leaks

fans 3600 rpm!!!! -----> lots of noise, cant use my quad anymore, while my son (4 month old..) still sleeping. my wife suggest me to sell or trash it urgently!!!

photos -> http://www.digitallifting.com/webg5/index.html

sad apple quad user...

Jul 24, 2008 12:13 PM in response to Alatariel

Dear Alatariel,

I'm sorry I can't help you solving your problem because that will be something for a qualified Apple technician.

No leakages, sometimes very high temperatures causing fans turning at full power and cold air out of the back: it sounds like a defective or clogged pump in combination (and that was discovered by a very brave G5-owner who repaired the cooling system himself) with cristalization of the cooling liquid between the surfaces of the very fine copper cooling platters, which are at the inside of the contact plates opposite the processors and reaching into the liquid stream.
These cristals are partially blocking the fluid and actually reducing the amount of heat leaving these small radiators. Sometimes they break loose and all is well again, but not for long as they will return. Of course the real problem is: you cannot see this happening from the outside!

Sorry bringing the bad news, but I'm afraid an expensive repair will be necessary.

Best regards,
Robbert

Jul 24, 2008 1:10 PM in response to Mechanic man

oh .... tnx for the bad news. 😟 I'm going to send my Quad to a qualify Apple service, but if the cost of repair it's gonna be more than €300, my Quad it will be disassembly for sell the only working parts.

This model machine, (the only one with liquid), for me is the worse Apple computer that I have acquired. Its full of people with Quad 2,5 liquid with exactly the same problem..... 😟 😟 😟

Ala

Jul 24, 2008 2:51 PM in response to alan_moore

Okay, an update. I can't get the **** cover off the heat sink assembly, and if this thing has to go back for repair, I don't want it covered in scratches around such areas in case people think I've been meddling and broke it myself.

I have left the machine powered on all evening, in a cool room. Using the CHUD processor tool I have switched off processor B1 and B2. MenuMeters shows both these processors have sat at 0% usage since. Nonetheless, Temperature Monitor is still reporting these 2 cores at 49 degrees Centigrade! A1 and A2, currently sitting around 5 to 15% usage as I type this, are sitting at 31 degrees. iStat shows the CPU fans are still blasting at 3000rpm or higher, for both intake and outflow, and the pumps.

Tomorrow morning I should be able to get the appropriate Apple Service Diagnostic disc for my Mac. Does anyone know if there is any risk to running this for thermal re-calibration? Am I now at the point where I should just send the **** thing to an Apple Tech and hope I don't have to re-mortgage to get this fixed?

I love my Apple kit, but £800 will buy me a quad-core Sun Ultra 24, and I'm tempted to dump Apple entirely. The OS is exquisite (well, Tiger is - Leopard, not so sure) but it's not worth paying double the going rate for hardware that fails less than three years in. I feel very disillusioned about Apple gear today 😟

Jul 24, 2008 7:37 PM in response to alan_moore

That's ok, and reasonable as well. Does this link list any Apple stores near you:
http://www.apple.com/uk/retail/storelist/

Remember, it's these stores that have the free "genius" people. My local store ran the thermal calibration test for free. And I don't think it would be too much for them to get under that cover and check for leaks.

I'm sorry, in the above posts I mentioned Temperature Monitor when I should have said, Hardware Monitor. Both created by the same genius but a lot more info.

And I'm sorry, I don't know about the diagnostic disk. Not really sure what it is, you mean the disk that was supposed to come with your Mac or an Apple Authorized repairers tool? Pretty cool if you have one of those. But I think the Thermal Calibration is on a disk of its own. I think.

Alan, this is heresy, but is there any reason you have to use a Mac? Do you have certain or large amounts of Apple software you need to use on your machine? I do, plus I still use classic apps, so that's why I personally would invest in keeping my G5 going.

I don't blame you or the other poster for feeling as you do. It's not right that we should have to put up so much money for something that fails in just a few years. It's odd, but I still have a PM8500 and a G4 that still work flawlessly. Seems the better the technology the less reliable it becomes. We'll see how the MacPros fair. The whole thing reminds me of the original movie, "Failsafe". One technical glitch and Ka-bam.

Good luck
Steve

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Quad G5 - Fans running > 3000 rpm, CPU B overheats to 100 degrees

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