6528 Views 9 Replies Latest reply: Jul 24, 2008 8:53 AM by melliott56
When you get that message about iTunes.msi, it usually means you need to cleanup your iTunes insatller file with the Microsoft Installer cleanup utility.
I will give a method for full removal of iTunes and related programs with cleanup although you might get away with just the installer cleanup of iTunes.
Download a fresh copy of iTunes and the stand alone version of Quicktime
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program
Now use the following method to remove iTunes and its components:
If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete and file or folder called Quicktime.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.
as I said in my email I have the same problem as the previous posts so I cannot install a fresh copy of iTunes. There is something wrong with 7.7. Quick time is already installed. the utility won't install because there is no mvsbvm60.dll file. Can you repost following from can't install itunes? Thanks
I was responding specifically to the earlier posts about iTunes.msi
I do not have anything specific on your problem. Googling the dll suggests it may related to visual basic script. Earlier versions of iTunes required Visual basic to install and unistall so it might be worth looking into that.
This link contains instructions for registering visual basic and there is also a link to the script installer at microsoft.
You have to look under Windows 2000 as apple have removed the instructions for XP as the latest version of iTunes doesn't need visual basic script.
Just to be clear, did you manage to install the cleaunup utility but it doesn't run, or did the installer fail? (The file you download is an installer). Give error mesages if any.
This thread has been confused by someone tagging on with a different problem.
You need to follow the method in my first post.
If you are getting an installer error when you try to download, you may be selecting "run" in your browser.
When you download iTunes, you should save it to your desktop, not try to run it via your browser.
Message was edited by: polydorus
You're not a cyclops are you? (Homer, Iliad, etc.) I did get the 7.7 to install after running the clean up utlity however it just didn't occur in the same fashion as you outlined. Library (large) was still intact which was my big concern. It appears to to be operating fine at this point. Thank you for your help.