9 Replies Latest reply: Jul 24, 2008 8:53 AM by melliott56
4261986yourkidding Level 1 Level 1 (0 points)
When upgrading to 7.7 the erroe comes up saying that it cant find itunes.msi Why should this matter and how can I get around this I have uninstalled itunes but still unable to install 7.7, and now I can't go back to the previous version because of the missing file.
Please help,
Thanks

Acer
  • melliott56 Level 1 Level 1 (0 points)
    Same thing,. I upgraded to 7.7 and now error message appears "iTunes.msi" not accessible. I am now unable to access library or uninstall iTuines because of this. Any insight to correcting problem? Help.
  • polydorus Level 6 Level 6 (11,950 points)
    When you get that message about iTunes.msi, it usually means you need to cleanup your iTunes insatller file with the Microsoft Installer cleanup utility.

    I will give a method for full removal of iTunes and related programs with cleanup although you might get away with just the installer cleanup of iTunes.



    Download a fresh copy of iTunes and the stand alone version of Quicktime

    http://www.apple.com/quicktime/download/win.html
    http://www.apple.com/itunes/download/

    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program

    http://support.microsoft.com/kb/290301/

    Now use the following method to remove iTunes and its components:
    XP
    http://support.apple.com/kb/HT1925

    Vista
    http://support.apple.com/kb/HT1923


    If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.

    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete and file or folder called Quicktime.

    Restart your PC.

    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

    restart your PC

    Install the stand alone Quicktime and check that it works.

    If it does, install iTunes.
  • shaye' s laptop Level 1 Level 1 (0 points)
    as I said in my email I have the same problem as the previous posts so I cannot install a fresh copy of iTunes. There is something wrong with 7.7. Quick time is already installed. the utility won't install because there is no mvsbvm60.dll file. Can you repost following from can't install itunes? Thanks
  • polydorus Level 6 Level 6 (11,950 points)
    I was responding specifically to the earlier posts about iTunes.msi

    I do not have anything specific on your problem. Googling the dll suggests it may related to visual basic script. Earlier versions of iTunes required Visual basic to install and unistall so it might be worth looking into that.

    This link contains instructions for registering visual basic and there is also a link to the script installer at microsoft.

    You have to look under Windows 2000 as apple have removed the instructions for XP as the latest version of iTunes doesn't need visual basic script.
    http://support.apple.com/kb/TS1331

    Just to be clear, did you manage to install the cleaunup utility but it doesn't run, or did the installer fail? (The file you download is an installer). Give error mesages if any.
  • melliott56 Level 1 Level 1 (0 points)
    The iTunes.msi error message appears when trying to download a fresh copy of iTunes. Removal of iTunes thru Add or Remove Program is negated due to "iTunes.msi" error appearing when trying to remove program. No download or removal is processing. What do I do?
  • polydorus Level 6 Level 6 (11,950 points)
    Melliott56
    This thread has been confused by someone tagging on with a different problem.
    You need to follow the method in my first post.

    Added
    If you are getting an installer error when you try to download, you may be selecting "run" in your browser.

    When you download iTunes, you should save it to your desktop, not try to run it via your browser.

    Message was edited by: polydorus
  • melliott56 Level 1 Level 1 (0 points)
    Polydorus,
  • melliott56 Level 1 Level 1 (0 points)
    Polydorus,
    You're not a cyclops are you? (Homer, Iliad, etc.) I did get the 7.7 to install after running the clean up utlity however it just didn't occur in the same fashion as you outlined. Library (large) was still intact which was my big concern. It appears to to be operating fine at this point. Thank you for your help.

    Mark
  • melliott56 Level 1 Level 1 (0 points)
    Problem solved by using windows clean up utility and reinstalling iTunes and Quicktime per polydorus' suggestion.