Suddenly locked out from iTunes Connect. What could be the problem?

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Level 1

4 points

Suddenly locked out from iTunes Connect. What could be the problem?

I've been using iTunes connect without any problems until last Friday (July 18th). Since then, I can't login any more and get the message "Apple ID does not have permission to access iTunes Connect". My Apple ID is fine with all other services (Radar, ADC, iPhone Dev Portal, this forum), and hasn't changed for years.

I tried to contact Apple support, but apart from a not working suggestion to enter my apple ID without a space in it (as it is an old ID, it consists of my name as two words, not the email address), I got no response.

As this effectively *locks me out of iTunes Connect and my Application* waiting there for review, I'm really getting annoyed. My app is in there, I can't check, modify, update, adjust metadata or anything, and nobody at Apple seems to care.

It seems that they changed something in the iTunes connect login end of last week. Anybody who has similar experiences or ideas what could be wrong, or what support channel to contact at Apple to *get a response* before Holiday season?

Thanks for any hints!

MBP 17" 2.5 GHz, 4GB RAM, Mac OS X (10.5.2), I want my iTunes Connect Account back!!!!

Posted on Jul 24, 2008 8:31 AM

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Answer 1

imrtt

Level 1

0 points

Jul 24, 2008 11:44 AM in response to luzluz

Exactly the same problem here. My id is a regular email. The id was set up just a f ew weeks ago. Reported this to Apple yesterday but still haven't heard back.

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Answer 2

centic

Level 1

10 points

Jul 25, 2008 8:49 AM in response to luzluz

I'm having the same exact problem. I changed my ADC login email and all of a sudden I was locked out! I've contacted ADC a number of times and they have told me that while other people have this problem, they are busily working on fixes for other things.

This is very frustrating as we're trying to launch our product and we're unable to get into iTunes Connect to get it up on AppStore.

If anyone has any suggestions, please let me know.

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Answer 3

Jul 25, 2008 10:41 AM in response to luzluz

I sent in my $99 and got an "Activation Code", but clicking it only takes me to the regular iPhone Dev Center.

Can someone advise me as to what I have to do to start the process of submitting my app? I.e. get to the iTunes Connect and additional documentation?

There doesn't seem to be anything new on the iPhone Dev Center page that wasn't there before I got my Activation Code.

I would appreciate any help from you guys. Do I just keep waiting for something else from Apple?

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Answer 4

Jul 25, 2008 10:46 AM in response to Harold Holbrook

Thread hijacking is not polite.

Having said that, activating will only add a small "Program Portal" button in the top right of the page. It's very easy to miss.

If you still haven't seen it, the activation may not have taken. (It took me a couple tries.) Make sure you're logged into your Apple ID, then go back to your e-mail and try again.

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Answer 5

imrtt

Level 1

0 points

Jul 25, 2008 11:04 AM in response to centic

In my case, I didn't change the email login. However, I did recently change the password. It looks like any change to the credentials causes access to be denied to iTunes Connect. I will try to change my password back and see what happens.

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Answer 6

imrtt

Level 1

0 points

Jul 25, 2008 11:20 AM in response to luzluz

Changing the password back didn't help. Apple has not replied to my emails in 2+ days.

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Answer 7

skwead

Level 1

0 points

Jul 26, 2008 2:48 AM in response to luzluz

Same problem here. Just got my activation code yesterday and now I have access to portal, but going to iTunes Connect immediately gives "Apple ID does not have permission to access iTunes Connect.". No response from Apple so far...

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Answer 8

luzluz Author

Level 1

4 points

Jul 26, 2008 5:25 AM in response to luzluz

Thanks for confirming that my problem is not a singular one, but something more general!

After writing to devprogrms@apple.com including all of the Follow-Up numbers I got (via the automated response mail), I got at least a short reply signed by a human:

"Please know that we are currently reviewing your inquiry and will get back to you very soon."

Not very informative, and sounding very much like standard text, but at least a response...
Other than that, no news, I still can't access my iTunes Connect account.

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Answer 9

Jul 27, 2008 1:53 AM in response to luzluz

I'm getting the same problem signing into iTunes Connect. The error message is "Apple ID does not have permission to access iTunes Connect". My iPhone Dev Portal login still works.

When you get a resolution luzluz please let us know, thanks.

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Answer 10

Jul 27, 2008 5:21 AM in response to Mike @ ZipZest

I have the exact same problem as well, no access to iTunes Connect. I noticed some strange behavior when I received the activation code in my email that might have something to do with it. When I clicked the link to activate my Apple ID as an iPhone Developer it said "We are unable to process your request", but then I logged in http://developer.apple.com/iphone and got access to the Program Portal and so on, so I figured it worked anyway. Perhaps it has two systems for registering you into the program, and we all are registered for the Portal, but not iTunes Connect? I've had this problem for over a week, and despite sending several emails, Apple still haven't resolved the issue for me either.

best of luck to us all, eh

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Answer 11

luzluz Author

Level 1

4 points

Jul 27, 2008 6:04 AM in response to Alex Zubarev

I guess the login system is the same for all services. You get a different error when you try to login with a wrong apple ID or wrong password.

However not every apple ID is allowed to access iTunes connect, and there they seem to have changed something. Unlike some of the other posters, I had working access to iTunes Connect for several weeks with the same Apple ID. Then they apparently changed something, and since July 18th I can't login *any more* - into my account *I know it exists* (at least: has existed) and has (had) valid contracts and apps in it.

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Answer 12

Jul 27, 2008 7:07 AM in response to luzluz

A helpful person at Ars gave me this URL

https://phobos.apple.com/WebObjects/MZLabel

But my Apple ID isn't accepted there. It's been accepted at ADC (Select) and everywhere else for years.

I guess tomorrow I'll have to let the phone stay on hold for however long it takes.

This is the first time I've ever had this kind of difficulty with a paid service from Apple. I wouldn't mind if it was to access a free area, but they took my money and I have nothing.

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Answer 13

luzluz Author

Level 1

4 points

Jul 27, 2008 7:28 AM in response to johnnylundy

My apple ID does not get accepted at this new link either - it looks as if it essentially lands at the same login page as the normal iTunes Connect Link ( https://itunesconnect.apple.com) does.

Please let us know if you have any success with Apple via phone support. I hope I'll get an answer from devprograms on monday - I'll forward it to here of course when I get some useful information.

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Answer 14

imrtt

Level 1

0 points

Jul 27, 2008 12:20 PM in response to luzluz

What's the phone number to call? My emails have also been ignored for about a week.

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Answer 15

Jul 27, 2008 12:23 PM in response to imrtt

Americas

United States (English): (408) 974 4897 OR (800) 633 2152

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