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Level 1

130 points

No tracks in music store!!

I can view the Music Store main pages fine, and artist pages, but when I click on an album or look at an iMix NO TRACKS SHOW where the list usually appears and where the "buy" buttons usually appear they are not there either. I am unable to buy ANY tracks from the music store at all.

This is a new problem as of today. Anyone else having this problem or know why I am having it? There are a couple of tracks I wanted to buy today.

Posted on Oct 12, 2005 4:06 PM

31 replies

Oct 12, 2005 8:59 PM in response to WhimsicalDiva

With the new download of iTunes 6, everything is woking great.

StarDeb55

Level 6

19,695 points

Oct 12, 2005 9:02 PM in response to Catherine Miller1

Catherine, you shouldn't lose your music with an upgrade, but as computers go, you never know. It's very important that you develop a backup policy for your music, if you haven't already.

Oct 12, 2005 9:15 PM in response to Melwin Singh

I too upgraded to 6 and now the songs appear. When I try to buy a song it gives me an error 502!

StarDeb55

Level 6

19,695 points

Oct 12, 2005 9:33 PM in response to Parys Scott

Parys, I'm getting a 502 now, also. I didn't have a problem earlier tonight. I suspect the servers for the store are overloaded with traffic with the release of the video iPod & such today. I'm sure it will clear up, give it a little time.

Oct 12, 2005 9:36 PM in response to WhimsicalDiva

Having the same problem both from my Mac (iTunes 6) and my PC (iTunes 5.01)

WhimsicalDiva Author

Level 1

130 points

Oct 12, 2005 9:38 PM in response to Kate W.

Quote: Could a couple people kindly write back and let me know what version of iTunes is installed

I have 4.7 installed. I haven't upgraded, because every time an upgrade comes out, I check out these forums to see peoples' reactions to the upgrade, and I've seen post after post from people saying their music library disappeared, or they can't get iTunes to start, or a myriad of other problems they had after upgrading. Many of them wish they could re-download the older version! I have backed up my purchases, but I don't have time to re-import everything, and I'm not 100% certain I remembered to backup every single purchase, so I really don't want to risk losing my library, and as far as not being able to open iTunes - I currently use iTunes daily and I rely on it now, so not being able to use it would have a big impact. I'm not computer saavy at all, so I'd really be stuck if that happened with no idea how to fix it.

Anyway, though, I've seen posts on here about this issue from people who said they upgraded to the new version, so I'm thinking the version being used isn't the culprit for this problem.

Thanks for your interest in helping

beepyoyo

Level 1

0 points

Oct 12, 2005 10:01 PM in response to WhimsicalDiva

After reading what everyone else did, I upgraded to 6.0 and am now able to get the tracks.

However, somehow I deleted the iTunes desktop icon (iTunes is still there). How do I add it?

Katrina S.

Level 7

24,131 points

Oct 13, 2005 9:03 AM in response to beepyoyo

To add a desktop icon
Right-click the desktop, point to New, and then click Shortcut.
In Type the location of the item, type the path and name of the file or program you want to add as an icon, or click Browse to look for the file name, and then click Next.
Type the name that you want to appear under the icon, and then click Finish.

I can connect to iTMS with v4.9 just fine, it doesn't seem to have anything to do with iTunes version.

Oct 13, 2005 10:46 AM in response to WhimsicalDiva

I was having this problem on mac and pc until I upgraded to Quicktime 7.0.3. Solved it all. Works great now. Hopefully Kate W from Apple will see this.

G's

Level 1

9 points

Oct 13, 2005 11:25 AM in response to Kate W.

Hi

I have tried upgrading to versions of iTunes before from the current v4.7 but everytime I do it then wont recognise my Ipod. I then try to download the ipod updater from the current 2005-02-07 I have but everytime I run the set up file downloaded I receive an error and have to re-load iTunes v4.7 to sync.

If I download v6.0 should I have to update my Ipod to sync??

Any help is great

Thanks

Katrina S.

Level 7

24,131 points

Oct 13, 2005 11:33 AM in response to G's

Don't know, maybe someone in the iPod discussions will know?
I didn't have to do anything to my iPod, from v4.9 to v6.

http://discussions.info.apple.com/webx?14@@.68a50596

Oct 13, 2005 12:09 PM in response to WhimsicalDiva

help........i cant preview or purchase any tracks. does anyone know when this will be fixed?

G's

Level 1

9 points

Oct 13, 2005 12:35 PM in response to Katrina S.

Thanks

Put a post up.

I didn't mind having the problem previously as I could use 4.7 but now I suppose i'll need to resolve it before being able to purchase anymore music.

Oct 13, 2005 6:10 PM in response to WhimsicalDiva

Ok.. so a bunch of people are having the same problem, and everyone is saying to download an upgraded version. Where can we get the upgraded version ?

Katrina S.

Level 7

24,131 points

Oct 13, 2005 6:19 PM in response to Pati Heydorn

http://www.apple.com/itunes/download/

If you don't see the download button, turn off McAfee privacy service.

No tracks in music store!!