Contacts mobileme sync (mac) issue, sync removed contact numbers!

I've got the exact same problem... although I thought it was a hardware issue as we have two 3g iPhones (which both sync to the same Contacts) - and one phone is fine.

It happened to both our phones once before but then resolved itself pretty quickly, so I (like you) figured that it a sync issue. This time, only one of the phones is conflicted and it does not appear to be fixing itself this time.

You said you fixed it by going to the mac and "resetting all data on the mobileme account". I don't follow that... what steps exactly did you take?

Thanks,

Scott

Same happened to me. I'm assuming you went to Mobile Me prefs, clicked "Advanced" then told it to update Mobile Me with what was on the Mac. Doing this now...fingers crossed

I've also taken the precaution of backing up my Address Book

R

Well, I hesitated restoring the phone until I could talk with the techs as I didn't want to take a chance on messing up our other iPhone or my desktop software... but that's exactly what Apple Support had me do... a complete Restore ... and my contacts are back with all data intact. Whew!

Scott

Hi there,
I had the same problem. What I did to resolve this issue was to disable address syncing on the iPhone 3G. The iPhone asked me whether I really want disable syncing since this would remove all contacts. I said yes, which in fact erased all contacts on the phone. Afterwards I switched syncing back on and ... voilá all contacts were back there in their original state (with all contact information instead of the crippled one).
Hope this helps,
Gero

Hi everyone,

My problem is a little different. I don't have a MobileME mail account. Here's how I lost all my contacts: My work uses an Exchange server, and I went in, put all the settings in, once I had it all set up and going, my contacts instantly disappeared. I just had a few in my work / Exchange account, and those are now on the phone, but ALL the contacts I had on there before are now gone!

I've tried removing the Exchange account, and even removed my personal GMail account, and still, nothing. Anyone have any ideas before I have to spend hours, if not days, searching for and adding all my contacts again???

I'm (obviously) quite frustrated by this. I have tried just about every solution - syncing with my computer again, turning the phone off for a few minutes, then back on, I looked all over for the addressbook.data file, but can't seem to locate that anywhere, so that's a no go.

Any input / suggestions would be very much appreciated... I'm hoping to resolve this without having to manually put everything back in, but I'm afraid that may not be possible.