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User profile for user: Chris Luth
Chris Luth Author
User level: Level 2
233 points

Address Book and MailStreet Exchange Server not synchronizing

I was reading the discussion in this thread ( http://discussions.apple.com/thread.jspa?threadID=1008103&tstart=3147) but it has been archived and I can't reply there. So here's a new topic.

I'm having the same problem, only I'm trying to connect to a hosted Exchange 2007 server through mailstreet.com. I also successfully connected and synchronized to a hosted Exchange 2003 server through mail2web.com, so it appears that the poster who says that Address Book only works with Exchange 2000 was mistaken.

I found little reference to this issue online except for one article at Snerdware ( http://discussions.apple.com/thread.jspa?threadID=1008103&tstart=3147), which mentions in the fourth and fifth paragraphs from the bottom that this person had the exact same issue with the MailStreet setup.

I have a hard time believing that it is specifically the MailStreet service that is at fault, since Address Book connects to the same ports that are opened for Outlook Web Access and the WebDAV services that Entourage connects via (and Entourage successfully connects to the MailStreet server using the Exchange WebDAV protocol).

Is it a setting thing? I've tried every permutation of the MailStreet Exchange server's address (including prepending it with http://, https://, suffixing it with /exchange, /exchange/username, /exchange/domain\username, using my login with just my username and with domain\username, etc. I cannot get it to work.

MailStreet customer service said that unfortunately they do not support synchronzing with the OS X Address Book. However, the agent who emailed me back did say that he has heard of it working sometimes with the same settings I was attempting to use, so that both encourages and discourages me.

Any ideas how to make this work?

Also, I have the install disc for 10.5 but have not yet upgraded. Maybe the Leopard Address Book app has additional Exchange functionality...?

PB G4 17" 1.67GHz, G4 350 PCI Graphics (Yikes!) ug'd to 1GHz/1GB, Mac OS X (10.4.11), PB: 2GB RAM

Posted on Jul 25, 2008 5:37 AM

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User profile for user: Chris Luth
Chris Luth Author
User level: Level 2
233 points

Jul 25, 2008 9:14 AM in response to Chris Luth

I found another thread that more closely describes the problem I'm having:

http://discussions.apple.com/thread.jspa?threadID=1045312&tstart=3705

I've identified the same Translator crash mentioned in that thread. Each time I try to manually sync Address Book with the Exchange server, I see the Translator crash pop up in the console.

This is now happening on two Exchange servers. I have not gone back and tested to see if the Mail2Web one works--that will likely be my next step. But what on earth could be configured incorrectly to cause Translator to crash?

Interestingly, if I change the Outlook Web Access server setting from https://server.domainname.com/exchange/domain\username to https://server.domainname.com/exchange, I get an error popping up that "iSync couldn't connect to Exchange / Could not reach the server specified." With it in the former setting (which is how Address Book defaulted the Outlook Web Access server setting after I entered the username and password), it fails silently but Translator crashes in the background.

Interestingly, too, with the former option, I see either no TCP traffic with tcpdump or one short line of gibberish with my IP address talking to the Exchange server's address. With the latter option (without the domain and username appended to the end), I see a good bit more TCP traffic--more like 20 rows in a standard-sized Terminal window, so it is talking to something.

Message was edited by: Chris Luth
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User profile for user: Chris Luth
Chris Luth Author
User level: Level 2
233 points

Jul 27, 2008 4:13 AM in response to BDAqua

Thanks--yeah, I did see that, but it's not an optimal solution--I may end up having to resort to it, though.

One interesting thing: I've tried this with three Exchange servers. It works with one and not with two. On one of the ones it does not work on, I took a closer look at the tcpdump. It's an SSL connection, but at the very beginning of the handshake, I do see some clear text info that indicates that it is making some sort of connection (the organization's name and something indicating it is an Exchange server). The URL I'm using is the same URL that you use to access Outlook Web Access, which should make it work (based on my readings around the Web). But the fact that it is connecting to the server but isn't actually successfully communicating means that maybe it is something server-side (I assume the readable info with the organization's name, etc., means that the URL I input is correct). Is there anything that the Exchange admin needs to enable beyond OWA to enable contact sync with OS X?

It syncs correctly on the iPhone (and using the same server URL), which I assume uses a similar back-end process. So I'm curious why it works on the iPhone and not in Address Book. You'd think that both use the same protocol...

Message was edited by: Chris Luth
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Address Book and MailStreet Exchange Server not synchronizing

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