9516 Views 9 Replies Latest reply: Aug 2, 2008 2:45 PM by Tami37
Seemed to have fixed the problem by doing the following:
1. Remove Quicktime
2. Remove iTunes
4. Remove Apple Mobile Device
6. Install iTunes 7.7
7. Open iTunes
8. Connect phone - installed necessary drivers at that point and all of a sudden there it was in iTunes. I'm currently restoring my 1.0 iPhone to the 3G, so we'll see how that goes. I hope this helps.
Tried this out but it didn't work - mainly, I believe, because there is no Apple Mobile Device installed to uninstall. Just the Apple Mobile Device Support, which is ironic. Uninstalling that before reinstalling itunes also didn't work. Neither does the new itunes 7.7.1 update... anyone have any luck with this at all? It's very frustrating not being able to update my ipod touch.
I had this exact same problem on both of my computers with my Motorola Sliver L7. What I did was follow the instruction for iTunes not recognizing you iPod. One of the advanced steps was to manually go into your computers services and disable the iPod service here is the steps:
Disconnect your iPod and quit iTunes.
From the desktop, right click over My Computer and click Manage.
In the left side panel, double click Services and Applications, then double click Services (right underneath).
Double click iPod Service in the right hand panel.
Click the Stop button under the General tab and leave the iPod Service Properties window open.
Connect your iPod and wait until you see it in My Computer (be patient, it may take awhile).
Click the Start button in the iPod Service Properties window.
I did this on both of my computers and it worked, but the next time that the iTunes acutmatically updated, it quit working again and I had to go back and do this again, but it still worked.
O one more thig, sorry I forgot to mention when you go into the services, the instructions tell you to stop the ipod service, but if the problem you are having is on a moblie phone itunes, the service that you need to stop is the Apple Mobile Device Support service. Other than that, all of the directions are the same.
Let me explain how I finally got mine to restore. It turned out to be a driver issue. I had done everything it says to do on the website and even reformatted my hard drive. Turned out all it was was the fact I was not using a hub cradle to connect. I had plugged my ipod directly into the computer and although i tunes would recognize it for a short while it would start to restore and then stop and give me various error reasons. My ipod was stuck on the screen with the arrow pointed to the itunes icon. I was getting ready to mail it back to Apple. I decided maybe it was a bad USB connector so I went and got a new cable. The only one I could find came with a charger cradle. I plugged it in and connected my ipod to it and immediately a new driver was found by my system- one for a mobile USB device and then the screen changed FINALLY on my ipod. The itunes came up and said hit restore so I did and expected to get the error but this time it has restored my software. When you plug the Ipod directly to the computer it recognizes a driver for the Apple recovery boot disc. I think this is the wrong driver to restore with because it seems to disconnect after a few minutes. Try to get your system to change to USB Mobile Hub device driver by hooking up to the charging cradle and then hit restore. Good luck to you!