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Can't access itunes account info

I get a statement say my request could not be completed, check my computers time and date and turn on accept cookies. The more info link does not help and time and cookies are set correctly. I have the same problem on all 3 of my computers; What do I do????

Posted on Oct 20, 2005 1:31 PM

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7 replies

Oct 20, 2005 2:56 PM in response to LEScott

Hello,

I had the exact same problem as you. Here's what I did to fix it.

1) Pasted link into web browser http://phobos.apple.com/accountSummary

2) It opens iTunes and displays that error message - Now in Internet Explorer, go to Tools-->Options & delete your cookies.

3) After having deleted cookies in Internet Explorer, click the little "Account" button near the top right corner in iTunes (it should have your account name in). This kinda does a refresh of the page in iTunes and this should fix it.

HTH

Can't access itunes account info

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