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Cannot connect to iTunes music store

for over a week now i have not been able to get to the music store, as it loads it comes up with a sign that says "iTunes could not connect to the music store. The network connection was reset. Make sure your network connection is active and try again."

I have an active internet connection! i tried all the things apple online support sugessted, none of it worked. then i went to my local apple store they were rude and didnt help me, then i called phone tech support thinking i would have one free call before i would have to pay 50 dollars, but apartely your one free call expires a month after you buy your ipod. so i have no other options unless i want to pay 50 bucks.... does anyone have any advice.

apple company is mean.

Posted on Oct 22, 2005 12:57 PM

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122 replies

Oct 22, 2005 12:59 PM in response to Nancy Barney

If you have any probs with getting into you music store after downloading a new version of itunes you have to configure your personal firewall in Norton. To do this - Open you Norton Internet Security, click on Status & Settings, go down to Personal Firewall and click on Configure...Click on the Programs tab at the top, in Manual Program Control, scroll down until you see itunes, click on the arrow next to it (it might say BLOCK ALL right now)...Change this to PERMIT ALL... and you should be good to go!! good luck all!
~banana

Nov 6, 2005 11:48 AM in response to Nancy Barney

I have the same problem, my home setup has not changed and iTunes worked for the last year until this past month or so. It connects to iTunes fine, everything works, but when you go to purchase anything, it gives you a message box saying, "iTunes could not connect to the music store. The network connection was reset. Make sure your network connection is active and try again." If my network connection wasn't active, I wouldn't be browsing around iTunes previewing the songs I want to purchase, now would I? Any help would be appreciated, this is very frustrating. I would expect this error to be of high priority since it is preventing revenue... Thanks.

Nov 6, 2005 7:24 PM in response to Chad Moore

try the above or what I have also done is to change a Windows operating system file. This could cause you problems if not done correctly.

Using Windows Explorer move to the following folder 'C:\WINDOWS\system32\drivers\etc'. In this folder is file called 'hosts'. Open it using Wordpad.

In this file on my pc there was one long line. At the end of this line was '127.0.0.1 phobos.apple.com'. phobos.apple.com is I believe the web address for the music store. What '127.0.0.1 phobos.apple.com' is doing is telling the pc to look for the web address only on the computer rather than the internet. By remove this section of the line and saving the changes I can now access the music store without any problems.
good luck
~b

Nov 6, 2005 11:44 PM in response to Albert Maruggi

rats, I don't know what to tell you then.

I was going to ask you to tracert or ping phobos.apple.com but it times out on me, and I can connect to iTMS OK, so I don't know what's up.

Something changed, on your side or Apple's or both.....it's just a matter of finding out what.
Maybe somebody more savvy than I will come along and have a good idea.

I'm on wireless and I have to go reset my linksys router sometimes and unplug my wireless adapter to get things going....wireless still has a lot of kinks in it...

Sometimes b noir has advised turning everything off at night and trying again in the morning, and it's not sounding like a bad idea just now!

Nov 7, 2005 9:55 AM in response to Nancy Barney

C:\Windows\system32\drivers\etc

The "host" file in here contains a line of data you can read if opened with Wordpad. At the very end of the string, delete all text containing something along the lines of "apple 127.0.0.0". You'll know what I mean when you see it.

Anyway, save the changes to the file and restart iTunes. Music Store should now work properly.

Nov 8, 2005 10:30 AM in response to Wattsville Blues

This is a different problem, I connect to the iTMS, it will not let me purchase anything. I always put off download new updates, until I encountered this problem. I downloaded the latest version, completely re-installed, and it still didn't fix the problem. It must be something on Apple's side. I am running no virus protection, no Norton Internet Security, and my software firewall is turned off. I hope this information helps. Also, is Apple aware of this problem? How can I contact them directly? Complaints will generate awareness. Thanks.

Nov 8, 2005 11:23 AM in response to Chad Moore

Hi all,

I too have the same problem connecting to the iTunes music store. My IP address from my ISP has recently changed to a range of 70.31.xxx.xxx. This may have once been a blacklisted IP range. I can connect with my dialup account, it has a different range. Firewall or not, hosts file, nothing else I've tried helps.

Others who are having the same problem connecting, what range is your IP in? Is it in the 70 or 72 range?

Thanks.

Nov 8, 2005 10:51 PM in response to Nancy Barney

I am having the same problem. I don't use IE, I use Firefox and have tried everything. And I mean EVERYTHING. The supposed 'support' email help is pathetic; you are put on an endless loop of non-solutions. The site itself is unhelpful. And I absolutely refuse to pay support so they can help me buy music at their store.

Does anyone have any suggestions?

Nov 8, 2005 11:04 PM in response to Jeanine Hennig

Way I understand it, iTunes uses IE settings to get to the music store. Do you have IE installed, even though you don't use it?

From iTunes help:
"Using iTunes with a proxy server

iTunes uses the web proxy settings from Internet Explorer when looking for CD information on the Internet, or when connecting to Internet radio stations or the iTunes Music Store. If your network uses an HTTP proxy, make sure these settings are correct.

To configure your web proxy settings, open the Internet Options control panel, click the Connections tab, and click the LAN Settings button.

For more information about using iTunes with a proxy or behind a firewall, search the Apple Support website at www.apple.com/support/itunes. "

Cannot connect to iTunes music store

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