Issue:
I have an iPhone 3G (purchased July 11 in Chestnut Hill, MA - Build # xxx27xxxxxx)
- Poor 3G Reception (1 bar or 'No Service') at my apartment in Boston, MA metro area (AT&T Coverage map shows that I should have excellent coverage)
- Frequent dropped/missed calls, slow/non-existent data transfer (web pages, mail, apps etc.) when I have poor 3G reception
- 1 block away, I have excellent (5 bars) of 3G reception and no dropped calls/missed calls, and fast data etc.
- Dropped calls when iPhone switches from 3G to EDGE when driving around Boston metro area
- Good/Excellent EDGE coverage in apartment, no dropped/missed calls etc. when 3G is turned off.
Resolution:
- Called AT&T tech support, transferred to Apple iPhone Tech Support
- Standard troubleshooting procedures (Restored to factory settings etc.)
Did not fix
- Verified excellent 3G coverage for my apartment's address with AT&T
- AT&T tech support did not immediately think that it was a problem with the iPhone - actually thinks that maybe something is wrong with the 3G service in my area, but can't confirm (Doesn't make sense, b/c 1 block away I have excellent coverage... interference issues with WiFi networks at my apartment?????? - my thoughts, not AT&T or Apple's)
- Will bring my iPhone to AT&T store today to have SIM card replaced.
- Apple iPhone tech support said that if SIM card replacement did not work, that Apple will replace the iPhone - could be an antenna issue of some sort.
B