Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Maxtor Crash - DiskWarrior Question

Hey Everyone,

I'm currently stuck in data recovery **** with a Maxtor OneTouch III Turbo drive (external firewire 1TB.)

On Saturday I found that I couldn't get the drive to mount. Physically, the drive is fine - it powers up, spins, and the front light blinks as normal. It seems, though, that the directory has been corrupted. I tried fixing it via Disk Utility, but it can't do anything due to "invalid node structure."

After doing some research, I purchased a copy of DiskWarrior in the hopes of rebuilding the directory. This task has been under way since yesterday afternoon (approximately 5 PM.) My question is - does anyone know how long this process will take? I'm sure that it will take a looooong time to rebuild the directory for a 1TB drive - but does anyone know how long?

I don't mind letting it work, but I'd like to be sure that something really is happening. Sometimes when I look at Activity Monitor, it gives me a red message: "Disk Warrior (Not Responding)" but then other times, it will turn black and the (Not Responding) will disappear - so I'm assuming that it is doing its job?

Anyone have advice on this? Thanks!

-Kieran

G5, Mac OS X (10.4.8)

Posted on Jul 28, 2008 9:07 AM

Reply
18 replies

Jul 28, 2008 10:42 AM in response to kieranjw

What really matters is not the size of the drive, but how much was filled. Even 500GB will take a LONG time, if the directory damage was severe. In that case, Disk Warrior uses its special magic to scavenge the hard drive for files, and rebuilds the disk directory structure based on what it finds. I can't really give an estimate because I've never tried it on such a large drive and it also depends on variables like how big the files are and how many files there are (a few big files or a lot of small files).

You should be able hear constant disk access on the external drive, and if there are disk access lights, those should be flashing continuously.

Note: If DiskWarrior reports that it cannot repair the damage, do not despair. DiskWarrior has a Preview feature. If the disk was repaired enough to be able to mount in Preview mode, you can treat it as any mounted volume. You can access it and copy off files in Finder. You can even use Disk Utility to make a Disk Image of the volume. It happened to me once, and I was able to retrieve almost the entire volume, even though Disk Utility reported it failed to repair the volume. Pretty good result for a "failure."

Jul 28, 2008 10:49 AM in response to Kenichi Watanabe

Kenichi,

Thanks so much for your response. I suppose it will take quite a long time, since approximately 700 of a possible 931 GB was filled. And, alas, this was mostly a bunch of small files. So I expect it will take a while.

Still, if I understand you correctly, you're saying that as long as the access lights are flashing, something important is happening and I should just let it be. Correct?

Thanks,
Kieran

Jul 28, 2008 11:05 AM in response to kieranjw

Yes, if it was me and I saw the access lights flashing more or less continuously, I would feel comfortable that DiskWarrior is still working on it.

If you installed DiskWarrior on your hard drive and it is running from your normal startup drive, make sure you have disable the screen saver and any sleep functions. You may even want to disable display sleep (just turn the brightness down manually). And disable anything that runs on a timer, such as an alarm clock or auto shutdown. Go into Dashboard and turn off any widgets.

Jul 28, 2008 11:33 AM in response to kieranjw

DW has been reported to take days, and that was years ago with smaller capacity, but severe catalog corruption.

DW doesn't 'come up for air' so to the system, it will show "not responding" and I really wish Alsoft would make it more responsive to mouse and user interaction. And threaded.

You can't even move the window when it is working.

In the rare instance where DW can't, sometimes TechTool Pro (4.6.1+ now) can and will (DW wants to write new directory, but as single entrance and may not be able to, TTP uses a different method and will write directory). Rare but then having 700GB of small files means the directory also has to track all those files and file fragments, too.

DW should be able to fix an invalid node problem. As much as it is a needed and necessary tool in arsenal of maintenance, I do wish they would make some changes.

When you hold down OPTION the REBUILD button changes to ".,.." and gives you the option to SCAVENGE a drive.

Redundancy. Multiple backup sets, one set would always be off-line, backup of your backup. Even a mirror of each drive.

Personally, I think One-Touch and other vendor label externals get mentioned more as having problems than if you build or buy your own case and stay with Oxford 9xx series based FW/USB case.

Jul 28, 2008 11:45 AM in response to The hatter

I agree that TechTool Pro is also very good. I think it's now the equal to DiskWarrior in this type of repair, and it does a lot of other things; Disk Warrior is a +one trick pony+, although it does that one trick very well.

With Leopard, I've been using the latest TechTool Pro 4.x only. I wonder when version 5 is going to be ready; they've been promising it since MacWorld in January (I'm supposed to get a free upgrade).

Jul 28, 2008 12:24 PM in response to Kenichi Watanabe

"This summer" is what is on MicroMat, which usually is Mac-speak for September 20th!

Free for full purchases after mm/yy, not for me. Rather late than out the door too soon, though.

One thing I've experienced and beginning to learn, no repair is 100% full-proof. Sometimes it is more like a chance to get up and running and backup, but ever since a crash/freeze (testing something unstable) I've had odd problems here and there, nothing specific, even after running DW and TTPro. Finally decided time to reformat and restore from an older system copy I keep safe but ready to use.

Same thing happened when I had memory errors 18 months ago. DW kept finding small minor errors. Bit the bullet and did a fresh install and was fine after that. So much for ECC and catching parity errors. Files were "okay" but the content? maybe not. Something was amiss there too.

If you want another disk tool, probably *Intech Speedtools* to test media (which can map out bad blocks though I never found any) and Integrity to test I/O on any drive, along with its Defrag and Bench tools. What I don't like about their program, it is hard-coded to use Safari rather than default web browsers (OmniWeb).
https://www.SpeedTools2.com

Jul 28, 2008 12:37 PM in response to The hatter

At MacWorld, it was "Spring," if I remember correctly. And the Micromat folks were offering the current latest version for a show price, with a free upgrade to version 5 when released. I already had an older 4.x version which worked fine with Tiger but not Leopard. Since I was about to upgrade to Leopard, and the show price was about the same as the normal upgrade price, I bought another copy.

I think I have a copy of Intech Speedtools somewhere; came with an OWC hard drive. Never used it.

Jul 28, 2008 6:21 PM in response to Kenichi Watanabe

Thanks for all your help, guys. I really appreciate it.

DiskWarrior is still running - at this point we're roughly... 30 hours into this process. One good thing is that the "DiskWarrior" listing in the activity monitor now seems to be permanently black, so it's definitely up to something.

One point of concern, though. I can't access the DiskWarrior window. It appears in my taskbar, but clicking on it doesn't do anything. Likewise, if I command+tab, DiskWarrior is one of the programs that appears, but selecting on it doesn't do anything.

Am I to assume that it's just hard at work and doesn't have the time/energy to respond?

Thanks!

Jul 29, 2008 8:38 PM in response to The hatter

Hey Everyone,

Just thought I'd check in. DiskWarrior is still running, so at this point I'm... more than 48 hours into this... Good thing I've been taking yoga...

Anyways, DiskWarrior does appear in the Activity Monitor. It's now permanently in black. Also, by eliminating all the other windows, I was able to locate the DiskWarrior screen. It is on "Step 5: Locating directory data..." and also says "Speed reduced by disk malfunction: 4,989." The number in that last bit keeps going up incrementally. For instance, two hours ago the number was 4,920.

Please give me any other thoughts that come to mind - especially if you've been through a similar experience. I'll keep posting regularly with progress reports. But, please, no wagering.

Jul 30, 2008 7:09 AM in response to kieranjw

I have the exact same Maxtor Driver and mine just failed on me last night while trying to copy over 4 gb file. It turns on, and lights up, but it wont mount and it makes a weird clicking noise. I was thinking I was out of luck and I would lose all 200gb of my music and 400gb of video... Perhaps Ill give Disk Warrior a try. Are there any other options for external disk repair or is this as good as it gets? Thanks.

Aug 11, 2008 7:11 PM in response to Kenichi Watanabe

Hello Everyone,

Just thought I would check in and give a status report, since maybe one of you will have some words of advice/encouragement for me.

As far as DiskWarrior goes, I eventually hit "Cancel" back on Thursday, July 31st due to the fact that I had to go away for that weekend and wasn't entirely comfortable leaving the drive on in my absence.

When I returned, I ran DiskWarrior on the drive for nearly a week (from about 1 AM on Monday, August 4th to 11:00 PM on Sunday, August 10th.) In that time, the number listed in Step Five reached 9,966 - whatever that means.

Today I tried a new approach. Armed with a copy of TechTool Pro, I booted my Mac from the TechTool disc and instructed the program to "Scavenge Volumes For Data." Since 9 AM this morning, the screen has read "4770 of 244160282" and the little progress bar shows no blue whatsoever. Although the access lights on the hard drive are blinking, I don't hear any of the clicks/whirrs typically associated with progress...

What do you think? Is this a lost cause?

Thanks,
Kieran

Maxtor Crash - DiskWarrior Question

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.