"Publishing Product Information" error

Question

"Publishing Product Information" error

I have Vista 64 - I CANNOT get iTunes to install successfully. I have followed the instructions both on these forums and off these forums using a variety of programs and methods to install/uninstall Quicktime/iTunes, link the 64 bit and x86 folders, etc. etc. and no matter what I try, the iTunes install crashes at "Publishing Product Information" - iTunes can open and apparently I can use it but I CANNOT USE MY iPhone with iTunes! It asks to reinstall it, and that again turns into a big circus act which ends in failure. My latest attempt, I went out and found iTunes 7.6 thinking that possibily 7.7 is the culprit, but iTunes once again croaks on "Publishing Product Information"

Please help, I would like to be able to use my iPhone with iTunes...

Fast, Windows Vista

Posted on Jul 28, 2008 10:55 AM

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Answer 1

kiser89

Level 1

0 points

Jul 28, 2008 7:27 PM in response to Sanguinous Rex

I am having this exact same problem, I bought and activated my iPhone today and I was trying to sync it. I was then told that iTunes needed to update, which is perfectly fine. But when I went to download the new version I was greeted with "Windows installer has stopped working" and my iTunes installation status was at "Publishing product information". I followed the directions listed in the support section to remove try and remove iTunes completely, which worked...almost. I still have a little iTunes icon in my "Uninstall Program" section of control panel. When I go to uninstall it it works perfectly until the very end and it says it now must close because of an unknown error. I am working off of Vista 64-bit and I would like to be able to use my new iPhone 3g.

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Answer 2

stevetb

Level 1

0 points

Aug 2, 2008 9:04 PM in response to kiser89

Exit Xfire and try reinstalling, Xfire and Bonjour share the same DLL so you will need to exit in order to correctly install iTunes.

Credit goes to this link:
http://www.modmyifone.com/forums/windows-specific-modding-discussion/232211-itun es-7-7-crashing-durning-install-publishing-product-information-possible-fix.html

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