Have to turn phone off and on to get Comcast email

I intermittently experience the same problem.

Once I turn off the phone and restart, it will automatically and manually fetch email from Comcast. However, as I used the phone for other purposes, eventually I can not automatically or manually fetch email until I turn off and restart again.

This never happened before I updated the phone to the version 2 software so I believe that this problem is related to the update.

I have not been able to narrow down what I am doing on the phone that eventually causes the mail to stop working. I hope others report this problem here so we can compare notes and see if its related to some specific downloaded problem or something else that we can figure out.

Dave

While I don't have Comcast, I am having this same problem with all my email accoounts (1 ISP, 1 Yahoo, 1 GMail). They work fine for awhile, and then they just won't connect. Rebooting the phone solves it for awhile. And I agree that it started happening after the 2.0 update.

I've been experiencing the same thing with my gmail. I thought I had replied to an email and when I got back to my office I saw that I had not. Then I checked my phone mail and realized that the mail app stopped working. I tried to refresh it so that my new mail would come down but it never connected.

I had to restart my phone in order to actually connect to the mail server. This is not good and like others have stated, it all started with 2.0.

Apple, fix your mail bugs, probably the most important app on the phone.

I am experiancing the same thing as the other useres. last night when I went to bed i left my phone on while it was charging. Since i have a Comcast account its set up to receive email every 15 min., since you cant receive pushed email with Comcast.

So when I woke up this morning i thought I was going to find a bunch of emails, but there were no emails. When I went into my inbox it said that it was last updated at 12:30am. So throughout the whole night the phone did not update the account. The phone tried to connect but it did not and the phone remained in the idle position just trying to connect.

I finally turned off the phone and back on and the phone was "checking for mail" and my email came thru. Now as I sit here writting about my issue I notice that the phone is again trying to connect to my email accounts to download new mail. When there is no new mail it should display when the accounts were last updated. I dont even get that message. It just tries to connect. I find myself having to turn the phone off and on to get my email.

At first i thought that maybe the problem was becuase i didnt have a strong signal. but when I do have a strong signal it does the same thing.

Apple needs to get on top of this and fix the bug. its becoing very frustrating when I find out later in the day that i have missed emails from earlier.

willow8,

Comcast is a POP3 account.

Have you tried force quitting Mail by opening Mail, and then holding down the home button until Mail closes instead of restarting the iPhone?

Hope this helps,

Nathan C.

There is a definite problem with receiving Comcast email on Iphone 3G. Support cannot solve it. We will have to hope they issue an update to 2.0 shortly. Easiest temporary solution is to hold down the "home" button for 10 seconds to shut down the email client and than re-try, it should work for a while.

Same problem Willow. Fetch doesn't work for more than an hour on any of my POP accounts. It appears to be a problem with the software.

This is completely whacked, but here is what I did and it turned all my POP accounts into Push, so I get email immediately.

I have Comcast for my wife, and still am trying to get my friends and customers to migrate to my Verizon account. I also have a company email which is Exchange, but I currently only use POP here. I have a free gmail account (it's not push), and a Mobile me account.

I set up Verizon and Comcast to forward to my Mobile Me account (60 day trial). No joy here, simply wouldn't work reliably if at all.

So after spending several hours today of trial and error I found that by forwarding Verizon and Comcast to my Gmail account and then from there forwarding to my Mobile me account using my company's server for the outgoing mail, mail from all accounts except that from my company's server arrive immediately.
I have instructed my customers to use the Verizon or Comcast account as my preference, so it's not critical to have that account pushed. My company's server is Exchange, so I could at some point convert that on my phone and that email would be pushed as well. I have Gmail set up to enable POP and IMAP. When messages are accessed with POP...keep Gmail's copy in the inbox. When forwarding to Mobile Me, it's set up to delete Gmail's copy so I don't get duplicates

A caveat for me and anyone else who might try this with Verizon (not for you if you use Comcast). Verizon does not keep local copies of messages that have been forwarded. If the message coming into my Verizon account is critical, I have to forward it back to myself from Mobile Me where it ends up now, to have a local copy on my Mac at home. Comcast does allow a local copy so when I'm home I get 2 copies of the same message using Apple Mail.

This is all pretty whacky, but until Apple gets the next software iteration out it works for me.

I'll keep you all posted, but for now it's working fine.

CD3

Message was edited by: CD3

Some combo of push/wifi and elapsed time seems to break email.

see
http://discussions.apple.com/thread.jspa?threadID=1603761

I have Comcast and it is working beautifully. You don't have to use the fetch feature, just hit email and the inbox and it will download the mail and leave a copy on your computer.

Hi. I just had to restart the phone to get mail (Comcast). I could not receive for some weird reason. Your suggestion about restarting worked.

Hi. I just had to restart the phone to get mail (Comcast). I could not receive for some weird reason. Your suggestion about restarting worked.