authorization error when syncing apps from iphone to mac, mac to iphone

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Level 1

7 points

authorization error when syncing apps from iphone to mac, mac to iphone

I am having this error with both apps I've synced from my iPhone to my Mac, and one I purchased from ITunes (which as a side problem, I can not sync to my iPhone no matter what I try). I have one iTunes account and it is the same on my computer and on my iPhone. However, the one I bought on my mac I can't authorize on my computer, and I can't sync some back because I get this same error message (I have all the latest software on phone and Mac):

THERE WAS AN ERROR STORING YOUR AUTHORIZATION INFORMATION ON THIS COMPUTER
The required directory was not found or has a permission error. Correct this permissions problem and try again, or deauthorize this computer if the permissions can not be changed.

Is this just becuase these apps aren't made to USE on a computer? Because that would make sense. I'm just worried it has something to do with the app I purchased on ITunes not syncing back to my iPhone.

MacBook, iphone 3g, Mac OS X (10.5.4)

Posted on Jul 30, 2008 12:22 PM

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Answer 1

vickchick Author

Level 1

7 points

Jul 30, 2008 12:47 PM in response to vickchick

BTW I have run a repair permissions on my disk utility. My boyfriend is getting all the same errors as me so we'll probably have to hold tight until a firmware upgrade...

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Answer 2

Nathan C

Level 5

6,260 points

Jul 30, 2008 1:02 PM in response to vickchick

vickchick,

Repair permissions does not repair permissions inside your user specific files.

If you create a new user on this Mac, can you authorize the computer within that user?

Thank you,

Nathan C.

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Answer 3

vickchick Author

Level 1

7 points

Jul 30, 2008 1:29 PM in response to Nathan C

I can try this but will I have to transfer all my data to this new Mac user? I'll try just to troubleshoot.. thanks for the suggestion.

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Answer 4

vickchick Author

Level 1

7 points

Jul 30, 2008 1:47 PM in response to Nathan C

I created a new user on my macbook and tried to authorize the computer but got the same authorization error. This doesn't have to do with the fact that I have once used a different iTunes account? (not since I have had the iPhone. I have tried to figure out how to delete this but it looks as if apple doesn't want me to.) Plus, it's the same email as my dot mac which I've ALSO been having trouble with the past few months-- it keeps resetting on its own and my keychain and iphone can't get into it. online chat has not solved the problem so i decided to just let it expire...

Ive been using a mac for 15 years and have never had as many problems as i've had these past few months. 😟

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Answer 5

Nathan C

Level 5

6,260 points

Jul 30, 2008 3:13 PM in response to vickchick

vickchick,

Only need to move over 1 file, and then try.

What is the authorization error you get say?

If you log into your account in the iTunes Store, how many machines does it show authorized in your account info?

Thank you,

Nathan C.

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Answer 6

vickchick Author

Level 1

7 points

Aug 12, 2008 4:35 PM in response to Nathan C

Nathan,
The error says this:

THERE WAS AN ERROR STORING YOUR AUTHORIZATION INFORMATION ON THIS COMPUTER
The required directory was not found or has a permission error. Correct this permissions problem and try again, or deauthorize this computer if the permissions can not be changed.

It says two machines are authorized.

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Answer 7

Nathan C

Level 5

6,260 points

Aug 13, 2008 1:47 PM in response to vickchick

vickchick,

This article may be of some assistance:
http://support.apple.com/kb/TS1389

Hope this helps,

Nathan C.

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Answer 8

j0yk

Level 1

0 points

Oct 28, 2008 2:35 PM in response to vickchick

Same exact error here... I followed Nathan C's link and found that I didn't have a /Users/Shared directory at all. So, I created /Users/Shared/SC and -boom- iTunes started syncing properly again with my iPhone.

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