Have to "delete" email twice to delete it

Question

Level 1

35 points

Have to "delete" email twice to delete it

Since moving to the 3G iPhone, I have to delete email two times from my Mac.com (er, me.com) account before the iPhone removes it.

Here's what I am doing...

In my Inbox I tap edit, select a few emails, and tap the delete/trash button at the bottom.

A few minutes later the emails reappear. Going through the deletion process a second time results in them being deleted.

Same behavior if I just swipe and touch "delete" to delete them.

I've been using an iPhone for a year and haven't seen this behavior before.

R

iPhone 3G, Mac OS X (10.5.4)

Posted on Jul 30, 2008 1:45 PM

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Answer 1

Jul 30, 2008 1:52 PM in response to Richard Dean

There is light at the end of the tunnel - - all I can say is that I don't experience that issue so there must be something that you can do to fix it. I'm just not able to tell you in this case. Hopefully someone else can ...

If I delete something from my iPhone it's reflected back to my two Mac, likewise I delete just once from either of my Macs it gets reflected back to my iPhone.

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Answer 2

Damon M.

Level 4

3,705 points

Jul 30, 2008 2:01 PM in response to Richard Dean

Hi Richard,

One thing you can try to help resolve this issue.

Try removing the .mac account or mobile me account from our iphone and set it back up.
If the iPhone for some reason looses the connection to the email account, it needs to be reset.

Hope this helps.

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Answer 3

PJ341

Level 1

0 points

Aug 5, 2008 11:03 AM in response to Richard Dean

I'm having the exact same problem. Delete the email, and in a matter of seconds it is back again. Did deleting the account help?

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Answer 4

Richard Dean Author

Level 1

35 points

Aug 5, 2008 5:23 PM in response to PJ341

Yes, deleting the .mac (er, MobileMe) account and recreating it seems to have fixed the problem. Thanks!!

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Answer 5

Richard Dean Author

Level 1

35 points

Aug 11, 2008 1:48 PM in response to Richard Dean

This solution did not ultimately work. I still have mail reappear after I delete it.

I have a feeling that what is happening is that I delete the email and before my iPhone can tell the server to remove it, it gets pushed back down to me again. Aside from being annoying, this is just a bad experience.

As much as I hated my Blackberry, it never did anything like this, whether POP, IMAP, or Exchange....

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Answer 6

Richard Dean Author

Level 1

35 points

Jun 24, 2009 9:29 AM in response to Richard Dean

Somewhere along the line Apple solved this problem...

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