7 Replies Latest reply: Nov 11, 2008 6:30 AM by ChOCi
rvarcoe Level 1 (0 points)

Recently, I have been having problems with my Maestro card in the UK store. Essentially, I am stuck in a loop. When I try to purchase a song I am told that my payment details have changed and that I must confirm them before I continue - which I do before being taken back to the song. When I then try to buy the item again, I get the same message.

If I change my payment method to a MasterCard (which I really do not want to use, hence this post), the purchase goes-through as normal. I have tried removing the card details and re-entering. I've also re-installed iTunes and spoken to my bank to ensure there is no conflict there. My details at myinfo.apple.com are also correct.

Apple support have so far only come up with the option of buying gift cards with my Meastro.

Has anyone else been suffering with their Meastro ("The New Cash"), and have they resolved the issue?


MacBook Pro 15", Mac OS X (10.5.4)
  • Katrina S. Level 7 (24,095 points)
    Hey, I'm not in the UK but another online service where I get music, others were having problems with Maestro. They have had to change to a non-debit card.

    You said you spoke to your bank - are they issuers of your Maestro card? Maestro cards are apparently using a new thing called '3D Secure' and you'll have to put in a code for every itunes purchase. I'd think your bank would know about that, perhaps not.

  • j3llyb3an Level 1 (0 points)
    I have a new Maestro card now, which doesnt work when it comes to purchasing songs on iTunes also, when my old card did (Solo). I can use my card for withdrawing money, in shops and also on other online accounts, so I'm pretty sure I don't have a problem with my card, it seems to me that it's iTunes that have the problem with Maestro cards and should produce a solution, as I, and I'm sure many other customers like to purchase songs from iTunes.

    When I changed my old card details to my new ones, it constantly asked me to check my billing info every time I tried to purchase a song, and every time I logged in it deleted my security number and had an issue number in the relevant box, even when my new card doesn't have an issue number.

    I don't understand, unless Maestro is generally having problems with iTunes?
  • JemsMac Level 1 (0 points)
    Same problem here... oh well, that's a bunch of money Apple won't be getting off me then.

    I think it's this insistence on an issue number when there is no issue number that is causing the problem but obviously it's a problem with Maestro, it couldn't possibly be an iTunes store issue
  • Tom Hunter Level 1 (0 points)
    I'm having exactly the same problem. A never-ending loop of entering and re-entering my Maestro card's security code, and getting nowhere. I have to leave the 'issue number' box blank because my card doesn't have one!

    What's weird, though, is that the monthly allowance I set up for my kids is debited no problem at all.
  • martin wells1 Level 1 (35 points)
    Hi. All. Same problem here too. I have been trying for days to buy an audio-book with no luck just get stuck in the loop of confirming then purchase then confirm etc..etc...Got in touch with Itunes support sent me the following email which does not solve the problem.

    So any ideas because if they know they are not telling. Also spoke to bank who said all should be fine with using the card on Itunes. I have done all possible to get this to work so now it's down to Apple to sort this out as i have a feeling it could become an epidemic for then in the UK. Oh just got an appt at local Apple store too so will have words.


    1) Your financial institution's servers have been busy. Consider trying again at another time.

    2) There is an issue with your card. Consider using a different card or contacting your financial institution to advise them of the problem.

    3) Your billing name or address does not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your financial institution to make sure their records are up to date and match exactly what you are entering as your billing information.

    Please follow these steps to confirm or update your account information:

    1) Go to Apple's My Info page: http://myinfo.apple.com

    2) Choose your country and preferred language from the pop-up menus.

    3) Enter your iTunes Store account name and password and then click Log In (or Continue).

    4) At the My Info Welcome page, click Address Book on the left. Confirm or edit your information.

    5) Click Phone Numbers on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.

    6) Click Save Changes.

    Try placing an order on the iTunes Store. If the iTunes Store still cannot obtain an authorization for your card, you won't be able to make purchases at the iTunes Store with that particular card. You can use a different card or any other payment method that is available in your country.

    iTunes Gift Cards are another option. They are available in $15, $25, and $50 denominations at various retailers in your area. They are also available at any Apple Store location, including the Apple Store online:

    Apple Store locations
  • JemsMac Level 1 (0 points)
    I got chatting with Apple Support online and they suggested adding the card to my account through the web ITunes account page, I did that but it made no difference, iTunes only said that my details had changed and wanted me to confirm, so back to the same old same old.

    However, I got a reply back from e-mail support that said...

    My name is Jason and I am with the iTunes Store escalation team. I will be taking over your request and will work to get you taken care of.

    Unfortunately, their is an issue with using Maestro cards in the iTunes Store. This credit card company recently underwent some changes which is effecting transactions and the actual listing of the card in iTunes. A fix from the financial institution will be available very soon.

    For now I will need to recommend that you use a different card when making purchases from the iTunes Store.

    So make of it what you will, but they appear to be aware of the problem - shame this thread goes all the way back to July and yet nothing has been done to fix it...
  • ChOCi Level 1 (0 points)
    Oh thank god I found his thread!! I have been having the same problems with my Natwest Maestro for a few weeks now and thought I was going insane..

    Lets hope the problem is resolved soonest hey??