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iPhone battery issue - exchange calendar sync the primary suspect

I previously posted about very poor battery life and how a full re-install and reset seemed to fix the issue. The battery life was great for a week or so then I tried to go from my calendar on .me to my calendar on exchange. Then the issues re-appeared.

I am 99.9% sure that calendar sync via exchange is the issue. I am not sure if it's a funky server setting that my company has or what. It seems to work fine for others in the company however my e-mail account at work is relatively old compared to theirs. I am also on a Mac using Entourage. I made sure push was turned off and only fetch every hour. Still the same issue.

Again there is no battery drain when synching via iCal/.me. This kind of defeats the purpose of push calendar for me because I need to synch Entourage with iCal then iCal with .me. This means I need to be on my company network to sync. So the only time my calendar syncs is when I have my laptop on the company network.

The reason I'm writing is in hopes that someone from apple reads this and posts a fix. The CPU gets noticeably hot when exchange calendar sync is on so I know something is up. If you have any more info on this please let me know. I am also going to try the apple store tomorrow. Maybe it's a defective phone BUT since it works for everything except Exchange cal sync I am thinking it is some server/client polling issue.

MacBook Pro 15", Mac OS X (10.5.4)

Posted on Jul 31, 2008 2:15 PM

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16 replies

Aug 11, 2008 9:54 AM in response to godeacs94

I also tried the update and it did nothing for me.

I noticed one thing that was odd when my calendar was synced to exchange. If I have 2 all day events they continuously swap spots. It's like the calendar app can't determine which one has priority over the other. Maybe this is causing continual polling of the server. Do you have all day events that conflict with each other?

Aug 11, 2008 9:58 AM in response to Pleeplius

I have all day events, but haven't noticed them swapping. I do notice the bug with iCal that keeps adding holidays over and over, and begins adding multiple events with entourage, but that shouldnt have anything to do with AS OTA. It seems there are several people having this issue around our office, but others have no problems, which leads me to believe it is some server side settings, and some inflexibility with the iphone software...

Aug 16, 2008 2:41 PM in response to Pleeplius

I just registered for this forum so I could add my name to the list of people who are having trouble with calendar sync to an Exchange server.

If I set up my Exchange account to sync calendars, push or otherwise, my battery dies in 3-4 hours. Also, on the usage screen, my "usage" time is equal to my "standby" time. The phone also gets incredibly hot, even in standby.

All of these symptoms go away if I disable calendar sync and reboot the phone. So, I'm 99% sure it's the calendar sync, too.

Mail and Contacts seem to be working. But, I really need my calendar to work! I sure hope Apple can figure this one out and fix it in the next firmware upgrade...

Sep 20, 2008 1:16 AM in response to bunnydrumming

bunnydrumming wrote:
Apple does not trawl its way through every posting on this site -


That is simply FALSE:

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Taken directly from Help and TERMS OF USE page that you should have read when you signed up 255 posts ago.

Sep 29, 2008 6:14 PM in response to icebike

I KNOW THIS IS lONG, BUT PLEASE TAKE THE TIME TO READ IT.

OK - After about 5 hours of troubleshooting I have FIGURED out why my battery was lasting only 3.5 hours. I hope this helps.

1. completely wiped the phone away and brought it back with push disabled. EVERYTHING FINE
2. I enabled push waited 1 hour. EVERYTHING FINE
3. I enabled mail push syncing. EVERYTHING FINE
4. I enabled contacts push syncing. EVERYTHING FINE
5. I enabled calendar and BAM battery starting spinning in overdrive. The calendar was the issue.
6. I disabled push and to my surprise it did not get better, only after a reboot did the batter return to normal. OK - so I have narrowed it down to the calendar.
7. I am using Outlook 2007 with Exchange 2003.
8. I took a bold step and archived my entire calendar to a pst file so it left nothing in the calendar.
9. Again to my surprise the battery started draining immediately when i enabled the calendar again. On a hunch I checked the properties of the calendar and it said there was a few kb left. I could not do anything to find these.
10. I logged into Outlook web access ( http://exchangeservername/exchange - if enabled) and did a search on the calendar and it found two orphan calendar entires. I deleted them.
11. I enabled calendar syncing again and it went perfect. I then copied back all of my calendar entires from the archive pst to the calendar and luckily no problem.

The push service must have not known how to process these two entires and was just chocking on it. For the last two weeks I have been getting 12-14 hours from a charge with 3-5 hours of use. Farb better then the 3.5 hours with no usage. I hope this helps!!

Sep 29, 2008 7:12 PM in response to AranM

Excellent sleuthing !!

How did you find the orphaned items? Is there any way to find these without the web interface, such as using exchange directly at your computer?

Really, you should forward this to apple tech support because their code seems a little prone to failure if it can't detect bad data, and just keeps grinding away.

iPhone battery issue - exchange calendar sync the primary suspect

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