40206 Views 14 Replies Latest reply: Nov 2, 2008 7:33 AM by dillera
Two things to try.
1. Make sure IMAP is enabled for your gmail account. Log in to gmail, click on settings in the top right, click on Forwarding and POP/IMAP, click Enable IMAP and Save Changes.
2. Sometimes Gmail just needs a kick in the pants. Go to http://www.google.com/accounts/DisplayUnlockCaptcha type in your gmail username and password and the letters from the image, click unlock. That resets some sort of account verification info (doesn't change your password or anything).
I was getting a "Can't connect using SSL" error message when setting up my gmail account. This solution seemed to work:
Logon to your GMail account (using computer).
Go to "Settings"
Scroll down to "Browser Connection" and check "Don't always use HTTPS"
Then setup your gmail account on your iphone.
Hope this helps.
There seems to be circumstantial/unofficial issue with email ssl connections. Just waiting a little while and trying again, possibly again, and again . . . . so on . . . solves the problem. Once the account is setup and running you are bound to get an error about not being able to connect via ssl . . . I thought it had something to do with switching radios (edge, 3g, wifi), but I don't think so anymore. I spent a lot of today creating iphone documentation for my dept, about 5 restores later, and this happened 4 times across 3 different email account setups (one being gmail).
Good luck. This can be frustrating. I think after the third try (if you let it time out that many times) it actually lets you save the setup even though it couldn't verify the ssl connection.
I'm having the same problem as the original poster. I've tried all of the suggestions here but none of them have helped. And FWIW, all the while, my wife's iPhone is checking her Gmail without a hitch.
Any other tips would be most appreciated.
Is there some way to "trash the prefs" of the iPhone's Mail app?
As it turns out, restarting the "phone" did the trick. Though that would have been a solution I would have tried early if I'd been on a Mac, it didn't occur to me to try that with the phone. I'm still getting used to this thing being a computer with the ability to make phone calls.
As for the force quitting and resetting options, thank you as well... I didn't know how to do either of these things so your tips are good to know.
thank you so much!!!!
i spent 3 hours on the phone with cingular and apple and no one could figure out the ssl problem
but this website worked ( http://www.google.com/accounts/DisplayUnlockCaptcha )
this works for sure!!!!
To configure IMAP for your iPhone, just watch our video or follow these steps:
Enable IMAP in your Gmail settings.
Tap Add Account.
Tap Other. (Note: If you're running software update 1.1.3 or later, tapping the 'Gmail' icon will automatically configure IMAP. However, archiving and deleting messages will work differently. If you want your Gmail IMAP actions to operate as designed, please continue on to the next step.
Make sure that:
The IMAP tab is highlighted
Host Name is imap.gmail.com
User Name is your full Gmail address, including '@gmail.com.' Google Apps users, enter your full address in the format 'username@your_domain.com'
For Outgoing Mail Server (SMTP), Host Name is smtp.gmail.com
Check our recommended client settings, and adjust your client's settings as needed.
And you're done. You can verify your Advanced settings by tapping Settings > [your Gmail IMAP Account] > Advanced.
Use SSL: ON
Server Port: 993
Use SSL: ON
Server Port: 587
Now that your account is set up, learn
The Big Walleye wrote:
this works for sure!!!!
Nope, that doesn't work for sure. Plus, if it did, there wouldn't be so many people posting here with this problem as the info you posted is easily available at Gmail's help site.
As for me, I'm having to re-make my iPhone's email accounts as IMAP ones (with delete on iPhone = archive at Gmail), and so far I'm back at square one. The "Unlock Captcha" trick isn't working and neither is restarting the phone. The only IMAP email setup that did seem to work was the "delete on iPhone = Trash at Gmail" one, but that is not how I need it to function. And on top of that, trying to re-make that setup isn't working now either (the iPhone endlessly tries to sync with my Gmail via IMAP but doesn't show the message that I can see are there using my PowerBook's Mail app checking Gmail via IMAP too.)
Any other suggestions?
One more data point for the kick in the pants... it worked for me. My wife just got a 3G last night and it wouldn't connect to gmail (same as other are reporting in this thread). I already had IMAP enabled on her gmail acct and was getting pretty frustrated. After reading this thread I pulled up the http://www.google.com/accounts/DisplayUnlockCaptcha page and had my wife fill it out-- and the iPhone connected instantly.
Thanks for the link! I wish Google had a pointer to this somewhere.