I haven't figured out how to complain. In Canada the phone is sold through the cell carrier.
I BABY my phone. It's currently sitting on a tissue to avoid placing it on a hard surface. I found the start of another thread:
http://discussions.apple.com/message.jspa?messageID=8168338#8168338
here are my comments there:
I have the same issue. small crack right above the silent/ringer switch. Strikes me the plastic Apple is using can not withstand the impact force of the switch.
I've tried to process a request for repair through Apple but the service website is ridiculous and I can't find a phone number to call to simply ask someone.
This SHOULD be a warrantee issue but I'm in Canada and the iPhone is only sold through my cell carrier. (still waiting for reply from them).
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FYI: Black 8G purchase July 17
Otherwise the phone is fantastic, but I'm stuck with a three year contract and am now worried that the hardware won't last, did I say I BABY! my iPhone.
I'd even be happy to purchase a third party replacement housing, esp. if it's aluminum.