2 Replies Latest reply: Aug 2, 2008 11:44 PM by Johnathan Burger
caseyland Level 1 Level 1 (0 points)
I've got a brand-new iPhone 3G, and have downloaded a podcast from iTunes. It's a .mov file (quicktime). I get a message that it can't be synched to my phone because it's not in the correct format. I'd expect the Apple phone to be able to play the Apple Quicktime file from iTunes right away, but ok -- I try using the "convert selection for iPod/iPhone" feature, but get "Error occurred while converting the file 'bla'. The required file cannot be found." This seems to be the case with all .mov files - even if downloaded through iTunes.

Can anyone shed some light on this? Thanks!

Lenovo T60, Windows XP Pro
  • Gerald Edgar Level 3 Level 3 (615 points)
    .mov files can be played by the iPhone only if encoded with certain codecs.
    QuickTime in general allows many more codecs.

    "The required file cannot be found"
    Does this .mov play in iTunes? If not, it may be something wrong with the file. If purchased via iTunes you can download it again at no extra charge, so try that.
  • Johnathan Burger Level 6 Level 6 (15,450 points)
    Are you sure the podcast is in an iPod format?
    Some of the video podcasts are not meant for iPod/iphone, but are for playback in iTunes or quicktime on a computer or Apple TV.