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iPhone applications no longer work

355205 Views 718 Replies Latest reply: Apr 15, 2010 12:07 AM by JJ Decker RSS
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pmonahan Calculating status...
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Aug 2, 2008 11:40 AM
I have had my iPhone for over a year and never had the troubles I am having now. I have installed dozens of apps and have the same update problem as all of you in this discussion. Now, most of my apps will not work at all! The past week, I have had apps crash and the iPhone would go back to the home screen. A reboot, by holding down the power button until asked to turn off the iPhone would usually solve this, but now, after several reboots, none of the apps are working now. On top of this, yesterday, I was stuck in the Phone app. I could select a contact and view a map of the address, but I could never get back to the home screen or select any other app. What was even worse was the fact that I could not reboot no matter how long I held down the power button. I had to hold both the power and home buttons which did reboot, but I lost all my music and videos. I am not looking forward to going through the entire process of installing everything again! Web apps still work fine as well as all of the Apple apps, but none of the free or purchased apps from the App Store work now. I think I'll try deleting all apps off the phone and from my Mobile Applications folder except for the $20 worth of paid apps that I have and start from scratch. If that does not work, I'll try a complete Restore which is a last resort since that involves hours of resetting preferences, app locations, etc.. By the way, what is with the hour long iPhone backup when synching through iTunes. Is this a bug in the new version of iTunes? I do not recall long backups before the iTunes update. I hope we get iTunes 7.7.2 and iPhone 2.0.1 soon. I hate to say this, but I miss the old reliable and bug-free iPhone version 1.1.4!!! Any insight from those of you reading this would be much appreciated.
iMac, Mac OS X (10.4.11), Original 8 Gig iPhone, iTunes 7.7.1
  • kbell-tiger Level 1 Level 1 (0 points)
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    Aug 2, 2008 9:51 PM (in response to pmonahan)
    I have exactly the same problem you describe. It started after I downloaded a Zen Tanagram app. I could not access that app but could get to all the other dozens I have downloaded (free and purchased). I rebooted the iphone and the Zen program started working but none of the other apps work except the ones that come with the iphone, all of which work. I downloaded a new free app to see if that would kick start things, and now only the new app works and the Zen app is broken. I'm not sure exactly what to do. Something is very wrong somewhere. I am not near the iMac that I use to sync my phone, but when I do get home, I plan to sync the phone and look at the crash logs. I have no idea what is causing this behavior. I'm sad because I don't feel that I can rely on the iphone (mine's a 3G) without have a computer with it.
    Mac OS X (10.5)
  • sparejm Calculating status...
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    Aug 3, 2008 7:20 AM (in response to pmonahan)
    I have had exactly the same problem. If I knew this would happen I never would have installed these applications from the App Store. Now, one by one, these applications are failing to load. I have also experienced a tremendous slow down since 2.0 overall.
    Dell, Windows Vista
  • greggster Calculating status...
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    Aug 3, 2008 7:38 AM (in response to sparejm)
    OK I am so having this problem, have tried removing all apps and then syncing to pc, no joy, Apple are really wasting my time right now! Have a made a really big mistake backing this phone, imbarrasing to say the least, no one I know wants one, come on Apple sort this out i cant use anything except the phone functions

    Also while your their add the very basic function of MMS messages like every other phone in the whole world has!!!It cant be past your talents!!
    many, Windows Vista
  • KennyD72 Calculating status...
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    Aug 3, 2008 6:48 PM (in response to pmonahan)
    Same problem. Deleted and restored all app's. SAME PROBLEM.


    Iphone, Windows XP
  • Tom Borgstrom Calculating status...
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    Aug 3, 2008 7:27 PM (in response to pmonahan)
    I'm having the same problem.

    In addition, at one point today while synching, iTunes removed most of the apps from the iPhone! When I went to re-synch, it said that I was not authorized to use those apps (even the free ones)! Following some suggestions elsewhere in the Apple discussion forums, I deauthorized/reauthorized the computer a few times, removed the /Users/Shared/SC Info directory, restarted both computer and iPhone. Eventually, I was able to get the apps to load again.

    But now, none of the apps (free or purchased) work. I'll get the splash screen for the app, but then it will crash and bring me back to the home screen.

    I sure hope Apple works these kinks out of the system soon; this is frustrating.
    iMac G5 20 1.8 GHz
  • Tom Borgstrom Level 1 Level 1 (80 points)
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    Aug 3, 2008 9:11 PM (in response to Tom Borgstrom)
    A quick update:

    I downloaded a new (free) app in iTunes & re-synched. The new app worked, but the others continued not to work.

    I deleted a non-functioning app (NY Times) on the iPhone, then re-downloaded it from the App Store on the iPhone. The new download worked. I tried re-synching, but iTunes complained that it couldn't synch the NY Times app because some error ocurred. I deleted NY Times app from iTunes and was able to synch. NY Times app continued to work after the synch, but the other apps stubbornly refuse to work.

    I powered down & resynched the iPhone again. No change.

    So, it looks like what you have to do is delete apps and re-download. This is OK, but a pain, for free apps. But, I really don't want to have to repurchase my paid-for apps!
    iMac G5 20 1.8 GHz; iPhone 1G 8GB, Mac OS X (10.5.4)
  • silence2-38554 Calculating status...
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    Aug 3, 2008 9:20 PM (in response to Tom Borgstrom)
    SAME problem here....... C'mon, apple, fix this disaster....
    PowerMac G5, PowerBook G4, Mac OS X (10.5.4)
  • Tom Borgstrom Level 1 Level 1 (80 points)
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    Aug 4, 2008 6:13 PM (in response to Tom Borgstrom)
    I accidently re-purchased a paid app. It worked, but the other paid apps continue not to work.

    C'mon Apple -- when will you fix this?

    I have an email into iTunes store support; let's see if they come back with something more than an auto-generated response.
    iMac G5 20 1.8 GHz
  • DVideography Calculating status...
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    Aug 4, 2008 7:53 PM (in response to pmonahan)
    I started having the same problem, then realized that this mac (we have 9) was not one of my 5 authorized machines. o I deauthorized another, authorized this one, and the old apps are now copying back to my iPhone during the sync. I'll let you know if they all work. (It's a big sync)
    Mac OS X (10.5.4)
  • DVideography Level 1 Level 1 (0 points)
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    Aug 4, 2008 8:20 PM (in response to DVideography)
    It worked. All apps are back and working.
    Mac OS X (10.4.9)
  • drakee Calculating status...
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    Aug 4, 2008 9:47 PM (in response to pmonahan)
    Ok, so I hope this helps some people out. I was having the same problem with my apps: download, use, sync, no good anymore. I have found a solution that worked for me, maybe you too. First, open itunes and turn off automatic sync (in preferences). Next, plug in device, in my case the Iphone. Third, "transfer purchases from 'xxx' iphone." It worked for me!
    pc, Windows XP
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