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iphone 2.0 problems.

well, this is just lovely. i didn't save my text, so i get to retell the story. and i'm not going to shy away from some of my editorial either, since i think that good dialogue (not empty crabbing) is a valuable part of these forums.

i have a 1st gen iphone that i upgraded to 2.0 when it was released. i had little to no problems at first. sure, i had a couple of apps here and there that were unstable, but that was either the app's fault or manageable.

all of a sudden on thursday i started having problems with the device. every single non-apple app that i've bought crashes seconds after opening. i assert that it can't possible be the apps, since it's highly unlikely that all of my purchased apps are bad. other problems are that when i load music into the phone, it shows up in the iphone interface window in itunes (in the colored bar at bottom), but when i disconnect the phone... no media anywhere.

my solutions have been to all of the ones you could possibly read about: hard reset, restore, restore without backup... the big one was deleting mobile support files and preferences, uninstalling itunes, and restoring the phone from freshly downloaded firmware but only after a new install of itunes, permissions repair and a restart.

you would think that would start me with brand new completely clean slate. nope. same problems.

i'm convinced that the problem is that a restore isn't actually a true restore and that it only replaces certain files of the system, possibly leaving behind corruptions and other crap. i can't imagine why else wiping things new and doing complete restores with no backups and installing the apps fresh, would do this... i mean seriously.

i'm miffed at the amount of time i've wasted with the tragically long syncing that i've had to do repeatedly. i'm miffed about the hours troubleshooting. and i'm miffed that my phone hardware is completely fine and that this is absolutely a software issue. i think that's a valid point to consider as the backdrop for troubleshooting any of this, and pressing for more lasting solutions. why was it released under these conditions?

anyhow... that leaves me where i am. no apps work. no media is available, and "fresh" restores don't help. does anybody have alternative solutions that they can suggest? i'm open to anything. let's talk!

j

<Edited by Moderator>

20" Core 2 Duo, eMac 1.0, CoreDue Mini, Imac 17" Core 2 Due, MacBook Pro, Mac OS X (10.5.4), i have stupid tons of peripherals

Posted on Aug 2, 2008 12:11 PM

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Posted on Aug 2, 2008 12:29 PM

My first question is whether or not you performed the iTunes update on Thursday (it came out this week). Second, did you download the software to go to 2.0 using iTunes, or did you get the pre-release that was found on their servers (it turned out to be for the 3G and not 2G). So where am I going with this? I would find where iTunes stores the original download, delete it, and cause iTunes to think it needs to download the correct version, as if you hadn't previously updated. The store also allows you to "re-purchase" applications and download them again. This would allow you to delete all of them and start fresh. If my comments above don't cause any ah-ha's, it may be that an app update is corrupt and messing everything up. I am a firm believer that system maintenance be a regular part of ownership. I run Onyx on my Mac's and it seems to save me from all or many of the issues that other users have from Apple updates. I do the same for my Windoze systems using my tried and true utilities. I think the same needs to be done on the iPhone. If you have used the same system to jailbreak your wife's phone that you have issues with 2.0, you have no guarantee that the jailbreak software remnants aren't the culprit. I suggest that you sectionalize your troubles, testing each area and eliminating them one-by-one from the equation.

Michael
356 replies
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Aug 2, 2008 12:29 PM in response to p+j

My first question is whether or not you performed the iTunes update on Thursday (it came out this week). Second, did you download the software to go to 2.0 using iTunes, or did you get the pre-release that was found on their servers (it turned out to be for the 3G and not 2G). So where am I going with this? I would find where iTunes stores the original download, delete it, and cause iTunes to think it needs to download the correct version, as if you hadn't previously updated. The store also allows you to "re-purchase" applications and download them again. This would allow you to delete all of them and start fresh. If my comments above don't cause any ah-ha's, it may be that an app update is corrupt and messing everything up. I am a firm believer that system maintenance be a regular part of ownership. I run Onyx on my Mac's and it seems to save me from all or many of the issues that other users have from Apple updates. I do the same for my Windoze systems using my tried and true utilities. I think the same needs to be done on the iPhone. If you have used the same system to jailbreak your wife's phone that you have issues with 2.0, you have no guarantee that the jailbreak software remnants aren't the culprit. I suggest that you sectionalize your troubles, testing each area and eliminating them one-by-one from the equation.

Michael

Aug 2, 2008 12:43 PM in response to Michaelworks

Thanks for the thoughtful reply.

i'm actually a pretty involved user myself. i worked for apple for a long time, and work in IT with apple and other unix systems. so i absolutely feel you on the system maintenance.

i didn't get the prerelease. as tempted as i was, i simply didn't want the liability. and this particular phone was never jailbroken.

i did, however, attempt some of the fixes you mention. i did get rid of the phone bundle from my machine and force it to restore with brand new firmware. it was part of a several component-oriented fixes i tried.

the problem i have with the single-app theory (that sounded unintentionally JFK-esque), is that these crashes happen immediately, in the most immediate sense of immediately. what i mean is, after my most recent complete restore from new components, and after everything was installed when i tried open a randomly selected app, none of them worked. so, unless i chose the very app that was corrupted the first time, how would any corruptions become active in the iphone's system. what i mean is, without launching the single nasty app, how could it goof anything. so it would have had to have been that first app. but i repeated the steps several times, each time picking a different app with the same results. then again, maybe my assumption that an un-launched app couldn't cause a problem is wrong.

if that is the case, what would you recommend? individually testing restores with smaller installs of apps to see if sometimes it does that crashing things, but other times no?

and what about this strange media issue?

also, how do you think onyx on my leopard machine might help me here? i used to occasionally run applejack in tiger and i adored it.

Aug 3, 2008 8:00 AM in response to Michaelworks

the timing on the 7.7.1 from 7.7 seems an interesting point, and one that somebody else had mentioned. as well.

since it seems like 7.7.1 only includes "stability" fixes, do you think there may be a way to downgrade my itunes back to 7.7? i might try that and see what that does for me. i'm definitely running 7.7.1, which is really odd, since i don't ever run updates immediately like that. this may be a very good lead.

if you know where or how i can get 7.7, let me know. still, i appreciate that bit of insight. good call on the timeline.

j

Aug 3, 2008 12:47 PM in response to p+j

I am having the same problem on my 3G. After updating to the latest iTunes 7.7.1 I noticed all my apps crashing. I was getting ready for a week long trip to the beach with the inlaws and I could not wait to show off the iPhone. I did a complete restore of the phone. iTunes skipped my music so I hade to sync ahaing to get my 14gig of tunes. All was working fine. Got on the plain went into airplain mode, listen to my music and played some games then turned the phone off before we landed. After turning the phone back on all my apps crash, and the iPhone reports I have no music or videos.
This must be an iTunes 7.7.1 bug or we all have downloaded an app that is coruppting the system. I am sure apple is well aware of the problem. I'm sure Steve powered up his phone, saw no music on board and commenced to kickng *****!
Expect an update reallllllly soon.

Aug 3, 2008 2:08 PM in response to p+j

Same thing with me. Right after updating to to the new itunes... now three times in three days all apps start crashing on start and my ipod media is "not there" as far as the phone is concerned. When it first happened I, of course, didn't have a good backup because of the LONG BACKUP TIMES. I wiped the thing and started buiding from scratch. Making copies of the backups as I went along. I just bought another app and installed a couple I had left off before and whack... gone again. I'm looking at another ****** restore as we speak. I think this whole system is really not ready for prime time..... sigh.

original iphone.
vanilla flavored in all regards.
***

Aug 3, 2008 8:09 PM in response to SMR

well, we're part way there.

your suggestion to do a device-based reset, and then i did the rest of my steps - removing certain support files, deleting and reinstalling itunes, restoring from no-backup - and the restore worked... but only for about an hour!!!


AN HOUR!!! it worked until i hooked the ipod up to itunes again and it entered this goofy phase where it said it was syncing in itunes, but not on the phone. after that happened... we were back where we started on thursday.

this is complete garbage. i've wasted all weekend just trying to get this thing to work right. i didn't do anything wrong. there is no user error. what in pete's sake is going on? what will make this work.

like i said, that device-based reset did something to make it happen again.

i wrote and wrote to various customer service areas and got an email from an apple representative saying that "it works fine for millions of users" and that there is an update coming out in "a month or tow" that would address them.

a month or two? how many more other folks are having the same issue?

does anybody know how i can downgrade to itunes 7.7 to see if that will help us who do have the problem?

Aug 3, 2008 9:01 PM in response to p+j

Sorry. Mine is still running along fine now. But I spoke to Apple support on the phone, hold for half an hour and somebody gets on the line. They're sending me a replacement phone as of last night, before I got it working again. Probably should just swap it anyhow... They think that mine was a hardware problem, but it shouldn't just start working again if it were a hardware problem. Speak nicely and maintain a good attitude and they might do the same for you too.

Good luck...

Aug 3, 2008 9:10 PM in response to SMR

i'm glad you're getting a new rig.

i'm still convinced that this is not a hardware issue. a hardware issue doesn't start en masse at the same time for potentially hundreds or more users. a hardware issue also doesn't likely fix itself for brief times and then show symptoms in repeatable patterns. no way. plus, i like my phone too much. i don't want a replacement unless i absolutely need it. and this has to be software.

still, rah rah for your new phone! at the very least, it's a new battery!

i'm not surprised apple genii weren't aware of it as a software issue. those guys, nice as they can be, just plug through the literature they have. if this just started thursday for everybody they won't have enough cases yet to have it be of import to them.

maybe we should all call - every one of us who has this problem - and say "hey, we have pretty good reason to think it's a hardware issue. our buddy SMR said so, and he got a new phone." maybe if they end up handing out hundreds of new phones will put the problem on their radar.

Aug 3, 2008 9:55 PM in response to Allen Huffman

Yeah, in the wee hours of Thursday, iTunes 7.7.1 was released. While it was supposed to introduce stability fixes, it also seems to have introduced your iPhone to the issue of authentication corruption, such that your phone "forgets" that it is authorized to run the apps you purchased with your iTunes account, or access any media in the iPod section (which also relies on your authentication for purchased music & videos).

I'm trying a cocktail approach of downgrading back to iTunes 7.7 and restoring the phone if removing all media & apps & then replacing them doesn't work.

If my backups register as corrupt, as they did last Friday, after the fateful 7.7.1 update, I'll be ****** to lose all my call & SMS history, but I can't justify buying a sync app to capture that data, and I can't afford to be without my phone working (WITH apps) during the week.

I'll report back to the multiple threads running on this topic if I have any success.

Best of luck to all, and may we just see an update on Monday that patches the issue.

iphone 2.0 problems.

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