Print job stays in queue after it's printed & hangs subsequent jobs

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Level 1

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Print job stays in queue after it's printed & hangs subsequent jobs

I'm having a very frustrating printer problem under Leopard. A print job will stay in the queue and it's status remains as "printing" even after it's already printed. This happens especially when more than one job is in the print queue. The only way to get the subsequent jobs to print is to delete the hung job & then the other jobs will all print properly. The printer queue also remains active in the dock until all the jobs go through & I physically close the queue. If I send a single print job it will go through properly & the queue will close automagically. Subsequent multiple print jobs will also hang the queue just as described above.

I'm printing to an HP Color LaserJet 2600n connected via USB. I've installed all of the latest HP printer drivers & still no luck. Any ideas?

Thanks for any assistance.

G5 Quad, Mac OS X (10.5.4)

Posted on Aug 2, 2008 1:53 PM

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Answer 1

Aug 14, 2008 6:34 PM in response to GCanellis

I own an HP LaserJet 1022 (USB) and I am having the exact same problem. I started noticing the symptoms immediately after upgrading to Leopard (10.5). The problem has continued even after installing the newest HP drivers that were recently released by Apple through Software Update.

Is your printer connected directly via USB to your Macintosh or does it go through a USB hub first? My 1022 is connected via a powered-USB 2.0 hub, but I sometimes have problems syncing my iPhone when it is connected through that hub. I'll have to test that theory. It certainly could be a USB behavior issue.

Any other thoughts?

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Answer 2

pookieme

Level 1

0 points

Aug 29, 2008 4:30 PM in response to GCanellis

I'm also having this issue. Everything worked until May, and now a stuck job seems to prevent the printer from printer. I can't find a place to "clear" the print jobs, and the jobs won't delete.

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Answer 3

eric d

Level 1

22 points

Sep 13, 2008 1:40 PM in response to pookieme

I'm having the same problem here. I have both the HP LaserJet 1022 and the HP Color LaserJet 2600n. Same issue with both - if I try to start printing a 2nd document while the first one is printing, the queue hangs up and won't continue until I delete the top print job in the queue (which has already printed, but never disappeared from the queue.) All I have to do is delete that top job and the queue resumes. I was looking for a generic print driver and thought that might fix the problem, but I couldn't find one that would print correctly.... Any suggestions would be greatly appreciated!!

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Answer 4

Sep 23, 2008 11:35 AM in response to eric d

Erid D,

Did you try updating the drivers using the HP Printer Driver Update 1.1.1 that was released earlier this month?

If you have not already, I wan to warn you that it causes your installed printer selection to start using one of the CUPS + Gutenprint Drivers to be used and eliminates your ability to re-select the driver from HP.

Mitch

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Answer 5

Sep 23, 2008 1:31 PM in response to Mitch Str

I too have had this exact same problem with a HP 1022 ever since upgrading to Leopard. It's intermittent but very irritating. HP were no help and I have just learnt to live with it. I have to clear the previous print job and sometimes turn the printer on and off again. I also have a HP K5400 which is a terrific colour ink jet printer. Unfortunately you cannot set the print quality options for Pages and Numbers documents, so I have to save them as pdf's first and then print them. It's fine with MS Office 08 and pretty much all other apps. I think I'm going to give HP printers a miss when I change them - but this may be for many years...

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Answer 6

Nov 17, 2008 8:59 AM in response to GCanellis

I have this problem and although I haven't figured out how to delete the job from the queue, I was able to place it on hold, therefore allowing my other jobs to start printing. For me, this problem didn't start until I upgraded to 10.5.5.

I have an HP CP1515n

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