Settings freeze "kiss of death"

ONe 3 different occasions now when I select settings the iPhone 3G will totally freeze up. This happened once with my first iPhone 3G so I took it back and got another. At the time I did not know about the special reset (described below). twice now I experienced freeze up when selecting settings. Unfortunately all 3 times I was on the road away from my computer. This is a major headache and causes loss of ones cell phone as well. The latest freeze up happened about 4 hours after I installed 2.01!!

The only way I have figured out how to recover is to do a special reset while the iPhone is attached via USB cable to your computer. If you experience freeze up most likely the iPhone will not bootup. Trying to reboot for hours will for some reason cause the battery to get hot and may cause further damage. Also foget hoping that the iPhone will mount in this condition.

Do this, once you have attached your iPhone to your computer do press the sleep / wake button while also howding down the home button. Once the Apple logo comes up release the sleep / wake button immediately and continue hoding down the home button for another 10 - 15 seconds. At this point the iPhone will mount and you can do a restore. If you have not gone through the agony of waiting for the backup every time and instead stopped the restore you will get a restore corrupt message and you must set up the iPhone as "new".

I am a proud Apple user since the days of the Apple 2e (1984). I am sorry to say that I am a little disappointed in Apple rolling out the 2.0 software and 3G at the same time. So far this has caused me to be without a phone for 3 full days, Not a good thing when I must keep tabs on my ailing 88 year old dad.

OK, enough of the rant. I would suggest not at all seleting settings while away from your computer, this may be dangerous to your health until Apple corrects this problem. I would be VERY CURIOUS to hear of anyone else having this problem. After all this happened to me on two different iPhone 3G's now. One of those iPhones was only 2 days old.

Thanks for any comments

Ken

20" 2.16 Gig iMac Core 2 Duo, Mac OS X (10.5.4), 3 gigs of memory, 5 TB of ext HD space, 16 GB iPhone 3G, 32 GB iPod Touch

Posted on Aug 5, 2008 9:20 AM

Reply
2 replies

Aug 17, 2008 2:29 PM in response to xl1ken

By any chance did you have an app update in progress when you went into the settings?

I've had this kiss of death issue and proved it (painfully) by recreating it today.

Steps I did that caused repeatable KoD:

1) Went into App Store while on home wireless network
2) Check for updates
3) Select an update
4) Start update process
5) Update runs for a bit
6) Select the "Settings" icon
7) KoD

You now are in the "White Apple logo of Death" experience. Your phone will continue in this mode while the battery gets incredibly hot.

Note: reason I was going in to settings was to extend the auto lock timeout so I wouldn't have to keep touching the screen etc. to keep it awake so the app update could complete.

If you are not near your computer, you're hosed. Your best bet is to press sleep home and just as the phone goes to reboot let go the buttons and let it turn off.

If you are near your computer use the connection process documented in the previous post (reboot, continue to hold the home button, connect iPhone to computer wait for usb cable picture to appear on iphone screen and begin the restore process)

I hope they fix this soon. This is very un-Apple.

Rich

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Settings freeze "kiss of death"

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