Previous 1 2 Next 15 Replies Latest reply: Aug 15, 2008 8:14 AM by tweygant
HarryTheFox Level 1 Level 1 (0 points)
Updated to the 2.01 firmware earlier today and ever since i get no service on 3G where ever i go!

even in areas where i previously had full signal!

anyone else have this problem? are apple fixing it? if not, how do I roll back to version 2.0??


Windows XP Pro
  • MacBook it works Level 1 Level 1 (15 points)
    Same here, it goes not service at all if the 3G is on. Also, it does not search for the 2G network as the previous firmware did. One must manually turn off the 3G in order to have 2G signal. Very said!

    Submit your feedback to Apple (they are listening):

    Message was edited by: MacBook it works

    Message was edited by: MacBook it works
  • MacBook it works Level 1 Level 1 (15 points)
    Somebody suggested to turn if OFF and ON; like holding the home and lock key at the same time. It worked for me.

    Hope it helps...
  • Jensen Jun Level 1 Level 1 (25 points)
    that is for screenshots.
  • Nathan C Level 5 Level 5 (6,260 points)

    Have you tried reseting the iPhone after the update?

    Hold down the home and the lock/unlock button until you see the Apple logo.

    Hope this helps,

    Nathan C.
  • MacBook it works Level 1 Level 1 (15 points)
    Thanks Nathan,

    It was exactly what I meant.
  • Rat Boy Level 1 Level 1 (10 points)
    What is the difference between holding both buttons until you get the Apple logo and holding the lock button until you get the power off slider and sliding it so it shuts off?
  • MacBook it works Level 1 Level 1 (15 points)
    It's simple. One option will reset the phone and the other will turn off the phone—just like a computer, it offers reset and shut down option.
  • Rat Boy Level 1 Level 1 (10 points)
    Not sure if there is a Reset option on the Mac, but I don't recall one on my PC.

    At any rate, I held both buttons until I got the apple, and it came back up, and APPEARS to actually be working better.

    But the only visual difference I see is that my usage meters are both just saying "--" instead of a time.

    So, if holding both is "RESETTING" the phone, then I still don't get the difference really between resetting and turning it off and back on.
  • HarryTheFox Level 1 Level 1 (0 points)
    Tried it and it still doesn't get any 3G signal
  • wurly200 Level 1 Level 1 (0 points)
    2.0.1 killed my 3g service.

    I talked to Apple today. They wanted to replace my phone. If I have time, I am going to go to a store and try to have it replaced. Problem is it is hard to get in for a replacement right now.

    It also made my edge service worse.
  • The Omega Level 1 Level 1 (75 points)
    I would like to ask if others have the same issue I will explain below. I have not had time to read all the posts, there are a lot of them, but from what I have read it sounds like many people are having at least similar issues. I apologize if I have repeated something already pointed out.

    The issue is that if I am in a area where there is poor coverage (GPRS/EDGE/3G) and the phone sometimes switches from edge (E shown) to "No Service" and to GPRS (solid little square shown) and back and forth, and then I go to where there is 3G coverage (I have had 3G on all this time on the phone) the phone will not, or will take minutes to get any signal. If, however, when I am in the 3G coverage area and the phone says "No Service" I shut off 3G, the phone will within seconds get a edge (E displayed) and then I turn 3G back on and within seconds I get a 3G (3G shown) signal.

    From what I have seen and read, the problem lies in the software in the phone, not with the AT&T 3G (or other) network. It seems to me that the phone is having a problem with switching between E, G, and 3G. I have read several posts where other phones in the same exact location work fine whereas the IPhone has a problem. That, it would seem to me, eliminates the AT&T network, at least as being the sole root cause of the problem. It would seem the other phones in this case would also have an issue switching between towers. Also supporting this theory is that it seems to have gotten worse since I upgraded to 2.0.1. This would be good news in a way in that it should be able to be fixed with an upgrade to the software. This assumes, however, that this is not some sort of issue with the hardware of the radios switching circuit inside the phone. I think that it is more likely to be the software.

    Has anyone else seen this same thing?

    The Omega
  • jabecker Level 1 Level 1 (135 points)
    I had horrible problems with losing 3G and then getting "no service" for 2 or 3 minutes before the phone would switch to Edge. If I lost 3G during a call, the call was dropped.

    Since 2.0.1 did not help, I took my phone to the Apple Store. The Apple Genius ordered a new one for me (they were out of white ones), but suggested in the meantime that I restore my phone, but instead of restoring from a backup, set it up like a new phone. He said sometimes bad stuff from backups can cause problems.

    I didn't believe that it would help, but since I had to wait for a phone anyway, I did as he suggested. I was absolutely gobsmacked when it worked. I can get 3G in places I never could before. When I lose 3G, it switches seamlessly to Edge without dropping the call. I opted to keep this phone, because it has nothing else wrong with it.

    If you've tried that, and the other "fixes" represented in various threads here, then take it back and get a new one. Some people have reported much better reception with new phones, and it is known that Apple made some modifications between the first phones and later ones.
  • bossanova1 Level 1 Level 1 (0 points)
    Hello. I am experiencing the same reception problems as you explained. And it all started happening after I upgraded to 2.0.1 software. I've also had other problems since the software update. I am starting to get really upset at Apple. Pretty soon I will be shouting profanities at Steve Jobs...
  • element619 Level 1 Level 1 (0 points)
    I was not having the best reception with 2.0 but now that I have updated to 2.0.1 it's worse.

    I updated to 2.0.1 and now have to reset my phone in a 3G area to get the 5 BARS of 3G service available! Why doesnt it just detect it and change? The phone cycles through Edge to GPRS to no Service otherwise. Is it really that big of a deal to put out an update to FIX THIS!!!?

    In addition, it would be nice if Apple could really team up with AT&T and develop an iPhone Tech Support line that does not charge minutes!!! waiting for 15 - 30 minutes to talk to someone and then to work through the process is EXPENSIVE! Team up with the 611 number! 1800myiphone isnt good enough
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