5 Replies Latest reply: Aug 21, 2008 9:55 PM by Steakman01
zaiah Level 1 Level 1 (0 points)
Every time I try to connect to the itunes store it says the network connection is timed out and to make sure my network settings are correct then try again.

Anyone know how to change your network settings or resolve this problem?
thanks
  • zackmelissa9 Level 1 Level 1 (0 points)
    I am having a similar problem and have gone through every reconfiguration of my settings that apple support has suggested and am STILL getting an error -9808 (cannot connect to the itunes store). Very frustrating
  • Hovscorpion Level 1 Level 1 (130 points)
    try connecting to the internet. if you can't connect to the internet try turning off your router for 30 sec, then turn it on. Wait a few minutes 2-3 to try internet. If internet works, then itunes should work. If it doesn't try making an apointment with the Genius at your local Apple store
  • Katrina S. Level 7 Level 7 (24,090 points)
    The top 3 fixes to itunes error 9808 seem to be

    1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.

    2) The culprit was Norton. The users are set up as Admin and Standard. I have Parental Controls turned on in both Vista as well as Norton. Admin users had no problems connecting to iTunes. Standard users would get the error. I had to go to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.) in order for the standard users to be able to connect.

    3) close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Delete or cut the preferences.xml file which contains your iTunes preferences. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. Feel free to set your preferences back to what they were and then connect to the iTunes store and enjoy!
  • delightwithjesus Level 1 Level 1 (0 points)
    i tried everything. even what you suggested still not working. this really *****. SO FRUSTRATING............
  • Steakman01 Level 1 Level 1 (0 points)
    I had this problem. I went to control panel/ network and sharing center/ turn media sharing on. I use vista 64 bit