12 Replies Latest reply: Feb 26, 2006 9:54 PM by twinmomma
slsny Level 1 Level 1 (5 points)
I just downloaded itunes to my new Gateway Windows XP and it won't run.
  • Carson R Level 1 Level 1 (0 points)
    I'm having exactly the same problem. I know its not much help to you buti need to get some help too.
  • b noir Level 9 Level 9 (72,020 points)
    hi Shandra!

    I just downloaded itunes to my new Gateway Windows XP and it won't run.


    are you getting an error message? if so, what does it say?

    are you getting a "flash" of a license screen? if so, does the same thing happen when you try to launch quicktime?

    or are you getting absolutely nothing? if so, are you running Norton Internet Security 2005?

    love, b
  • slsny Level 1 Level 1 (5 points)
    It just won't open. It will download to my computer but won't do anything. Let me know if anything changes. Thanks.
  • j u l e s Level 1 Level 1 (20 points)
    I'm having the exact same problem. It doesn't do anything. And I've tried just about everything I could find to fix it. I do have NIS2005 but when i tried to reformat those settings, it still wouldn't work.
  • b noir Level 9 Level 9 (72,020 points)
    It just won't open. It will download to my computer but won't do anything.


    so, as i asked before slsny, are you running NIS 2005?

    love, b
  • slsny Level 1 Level 1 (5 points)
    I am so sorry but I don't know what NIS 2005 is. I am not too smart when it comes to computers. I have Verizone DSL and windows xp. I don't know if that helps.
  • b noir Level 9 Level 9 (72,020 points)
    I am so sorry but I don't know what NIS 2005 is.


    Norton Internet Security 2005.

    love, b
  • slsny Level 1 Level 1 (5 points)
    I do have Norton. This really makes me furios. I purchased an ipod. If it's Itunes program is not compatibable enough with computers to download, what is the point of having an Ipod. They need to do something about this because I am not the only one with this issue. If their program is not working by their fault then I need to be refunded for my ipod since the only program it will run in is itunes.
  • b noir Level 9 Level 9 (72,020 points)
    hi slsny!

    I do have Norton.


    okay, let's first try the "Lorraine" technique. it's plausible that NIS 2005 is "silently blocking" your itunes and quicktime processes:

    Lorraine M, "NIS/i-tunes problem rectified" #2, 12:51am Oct 17, 2005 CDT

    keep us posted.

    love, b
  • Traci Level 1 Level 1 (0 points)
    The Lorraine link posted in this topic is not found anymore. Can someone help me out? I too have Norton and I have purchased some songs from itunes but am not able to download any. It says it is downloading (music store) but nothing ever happens. I have dial up (yes I know it *****) but I cannot believe it takes days to download a song! Could it be Norton? If so how do I fix it? help!
  • Wheat Williams Level 3 Level 3 (755 points)
    Please don't get angry.

    The job of Norton Firewall is to prevent anybody from downloading programs which then try to access the Internet when they are run.

    This is to protect you from malicious programs that try to download software to your computer without your knowledge.

    In your case, you deliberately downloaded the iTunes installer, and you want to run it on your computer. It is therefore your responsibility to configure the Norton firewall to permit the running of iTunes.

    It's not a question of something being incompatible.

    The Norton Internet Security package is supposed to be paranoid and prevent suspicious things from running. That's its job.

    Read the online help for the Norton internet security package carefully. It will tell you how to temporarily disable its services, and more importantly how to configure the firewall to make an exception and permit iTunes to run any time you start it.
  • twinmomma Level 1 Level 1 (0 points)
    hi Shandra!

    I just downloaded itunes to my new Gateway Windows

    XP and it won't run.

    are you getting an error message? if so, what does it
    say?

    are you getting a "flash" of a license screen? if so,
    does the same thing happen when you try to launch
    quicktime?

    or are you getting absolutely nothing? if so, are you
    running Norton Internet Security 2005?

    love, b


    This same thing is happening to me. I get a flash of a license screen and same thing in quick time - just a flash.
    I don't have Norton. And not running anything else. Have tried restarting computer and repair on the download. ANy suggestions?