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Can't authorize my computer (please help)

Okay, I need to backtrack a couple of weeks to when the problem first started occurring (although I just now realize that the two problems are linked).

A couple of weeks back my iPod would no longer play most of my songs (the songs I had purchased from the store). It would appear there, but just skip to the next one if it tried to play it. I figured it was just some corrupted data, so I reset to factory settings and resynced my entire library back to it. Same problem. So I stopped messing with it, as it wasn't a crisis situation. Now, understand that during this time, all the songs worked fine on my computer in iTunes, just not on the iPod.

Then, I decided to get The Dark Knight soundtrack. Downloaded it just fine, with no errors (that it alerted me to). I tried to play it and it told me I needed to authorize my computer. I was a little confused, although I "half"-justified it in my mind by saying, "Oh, I probably need to authorize it, since it's a new purchase." So I typed in all my info, clicked the authorize button and was told "You have successfully authorized 2 out of 5 of your computers," which is the number it should be. So I tried to play it again, now that it should be authorized. Same thing happened, the message was the exact same: "You have successfully authorized 2 out of 5 of your computers."

After having done that, I tried playing some of my other songs, that I had previously purchased in the store. They worked fine, and I was not told to authorize THEM. So, a few days later, I tried redownloading the soundtrack, because I thought perhaps it was a problem with the store that I wasn't alerted to (which has happened before). And, of course, the same thing happened. After having done that, I deauthorized my computer and attempted to REauthorize it from scratch, which I felt might help. Now, the same thing happens with ALL of my purchased music (that I have checked), except for one Kamelot album. However, today the message says "3 out of 5" instead of "2."

I now realize that this is the same problem with my iPod, which will not play the purchased music or videos, evidently because it is not authorized, either.

So now, half of my music (the half that I actually like) is under lockdown due to iTunes' inability to process the authorization of my computer to play my music.

Does anyone know of a way to fix this? (I've already tried burning some of the faulty music to a CD, which doesn't work)

Thanks in advance!

Windows, Windows XP

Posted on Aug 7, 2008 4:34 PM

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Posted on Aug 7, 2008 4:59 PM

There's plenty of folks having probelms with this. What version iTunes?

If you deleted this SC Info folder (not just the file, the whole folder), does it get it working?

http://support.apple.com/kb/TS1389
5 replies

Aug 8, 2008 2:51 PM in response to Katrina S.

I had already tried the first two methods in your link. So I tried the third and final: deleting the SC folder, restarting the computer, and then authorizing my computer via method one. I thought that worked until today. It turns out that now my computer is authorized to play the Kamelot album previously mentioned, The Dark Knight soundtrack, and a podcast I downloaded yesterday after reauthorizing with method three.

However, today I tried to listen to some of my other purchased music, but it is having the same "repeated authorization requests" problem.

I'm using the most recent version of iTunes, although before I upgraded (see first post) I was using the next to newest, whatever that was.

Aug 8, 2008 3:10 PM in response to g-w-w

I might be completely off-base, but I suspect the DRM gets changed with every new version.
Can you get a free song of the week and play that? Sometimes that fixes it, a new purchase (even if it's free). Gets itunes in sync with this week's DRM, so to speak.

And - you only have one apple account, right? If you made purchases with another account maybe that's why those other songs don't play.

Message was edited by: Katrina S.

Aug 8, 2008 3:11 PM in response to g-w-w

I have been dealing with this issue for the past 4 days too. I freaked out and did EVERY fix I could find on here. Deleting the SC INFO did the same thing for me...authorized a few things but certain items are still getting the authorization error message. Apple Support emailed me back with some fixes that didn't work and now the last 2 messages I got indicated that its an issue on Apple's end and they are working on it. Make sure you submit an email to iTunes customer support so they see just how many people its affecting. I know its frustrating but all we can do now is wait.

Can't authorize my computer (please help)

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